Seeking Troubleshooting help / help on getting helpful info for bug report

I have a problem going on with my openSUSE 11.3 issue and Gnome-Shell. 
The situation is:
- I am running openSUSE 11.3 (installed from Live CD) and Gnome-Shell
  desktop environment.  I'm pretty sure it is up-to-date with
- System is running on Dell D400 laptop (Pent. M @1.8 GHz, 1GB Ram),
  which has an Intel graphic chip (i815) somewhat effected by the 855G
- At intermittent times (haven't figured a rhyme or reason yet), the
  screen will freeze.  Mouse will move, but mouse clicks and key strokes
  do nothing
- I can Cntl+Alt+F2 into a terminal and log in as root
- Killing an open application and returning to the GUI (F7), nothing
  changes on the screen (not refreshing?)
- If I kill the gnome-session it will blank the screen, then cycle
  through turning the screen on (blank) and turning it off.  I suspect
  it is turning it on, trying to start X or GDM, failing, turn off and
  try again.
- This issue hasn't cropped up on the same machine running Fedora 13
  and Gnome-shell IIRC.

So I don't know if it is Gnome-Shell or the Intel graphic causing the
problem.  If it is the Gnome-shell then I definitely want to submit a
bug, if it is the Intel then I should just update the existing report.

At that point, what can I do?  How can I either fix it, or discern
helpful information on what is going on?

disclaimer: I am not in front of the machine at this time, it is at

"*Linux provides freedom, problem is most users don't know what it is or
how to use it.*" ~me
Friends don't let Friends wear *red *shirts on away parties!
Linux User #477531 | Danbury Area Computer Society (

7/23/2010 4:06:03 PM 21533 articles. 1 followers. Follow

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