ZenWorks Patch Management Agent fails to install: Registrati

Hi... 

I'm trying to setup ZenWorks Patch Management... I have the server up
running, and now I'm trying to install the agent on SLES servers...

I'm getting the following error:

Installing ZENworks Patch Management Agent 6.4185
Copyright (c) 2006 Novell Corporation

Performing tests for Silent install...
Checking Group List
Silent installation tests successfully completed.
Expanding archive...




Constructed Inet with: 192.168.9.166
Connecting on port: 80
Returning cached address: 192.168.9.36
This machine's IP Address is: 192.168.9.36
This machine's name is: slesmgmtsrv01
Returning cached address: 192.168.9.36
03/18/09 11:31:15> [httpHead request]
03/18/09 11:31:15> [url:[http://192.168.9.166/gravitix/]]
03/18/09 11:31:15> [Http HEAD response code is: 302]
03/18/09 11:31:15> [Redirection location sent by Server:
/update/gravitixISAPI.dll]
03/18/09 11:31:15> [Success]
03/18/09 11:31:15> [httpPost request]
03/18/09 11:31:15>
[url:[http://192.168.9.166/update/gravitixISAPI.dll]]
03/18/09 11:31:15>
[message:[Action=RegisterAgent&OS=SUSE&OSVer=2.6.16.46-0.12-smp&OSBuildNo=1381&ServicePack=&AccountID=XXXXXXXXXXXXXXXXXXXXXXXXX&AgentID=&AgentVer=6.41

85&AgentDescription=Novell+SUSE+Linux+Enterprise+Server+10+on+x86&AgentName=SLES

MGMTSRV01&ContactAddress=192.168.9.36&ContactDNS=slesmgmtsrv01.es.lan&ReInstall=

N&InstallDate=20090318113115&LocalTime=20090318113115&AgentType=Agent&International=N&InstanceID=0&OSLongName=Novell+SUSE+Linux+Enterprise+Server+10+on+x86&Grou
psList=]]
03/18/09 11:31:15> [path:[../xml.tmp]]
03/18/09 11:31:15> [Http POST response code is: 200]
ERROR: The Novell Update Server returned:
Registration failed. Account is not valid

ERROR: The ZENworks Patch Management Agent files were properly
installed to /opt/ZPM but did not register successfully.
Please check the serial number and hostname for errors.


Can anyone help me out here???


-- 
martin-juhl
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martin
3/20/2009 10:06:01 AM
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Martin-juhl,

when you ran the install, did it prompt for a serial number? And have 
you bought licenses for the Unix agent? It's charged separately...

-- 

Shaun Pond


0
Shaun
3/21/2009 2:26:43 PM
Hi

yeah... the installation asked for the serial number... i'm currently
running the install as a silent install, but that makes no differens how
I run it...

There have been purchased licenses for the machines... Weirdly they are
called licenses for Red Hat... Do you know if there is a differens
between the licenses for Red Hat and SLES???


spond;1759867 Wrote: 
> Martin-juhl,
> 
> when you ran the install, did it prompt for a serial number? And have
> you bought licenses for the Unix agent? It's charged separately...
> 
> --
> 
> Shaun Pond


-- 
martin-juhl
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View this thread: http://forums.novell.com/showthread.php?t=365604

0
martin
3/21/2009 10:16:01 PM
Martin-juhl,

the license is the same, but most people use ZLM for SLES... I think 
the clue is in "Please check the serial number and hostname for 
errors." Re-run the install, and make doubly sure of the serial 
number...

-- 

Shaun Pond


0
Shaun
3/22/2009 8:18:50 AM
Have already checked the number closely... still doesn't work though...

Any other thoughts???

spond;1760032 Wrote: 
> Martin-juhl,
> 
> the license is the same, but most people use ZLM for SLES... I think
> the clue is in "Please check the serial number and hostname for
> errors." Re-run the install, and make doubly sure of the serial
> number...
> 
> --
> 
> Shaun Pond


-- 
martin-juhl
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View this thread: http://forums.novell.com/showthread.php?t=365604

0
martin
3/22/2009 9:36:02 PM
Martin-juhl,

let me ask Lumension...

-- 

Shaun Pond


0
Shaun
3/23/2009 6:47:33 AM
Martin-juhl,

I have raised ticket 090322-000005 (I mention the number to make it 
easier for me to tie the ticket to this thread)

-- 

Shaun Pond


0
Shaun
3/23/2009 6:50:27 AM
Martin-juhl,

Lumension has asked if you can try using the later agent - 6.4191 which 
you should have available

-- 

Shaun Pond


0
Shaun
3/23/2009 12:20:00 PM
Hi...

Could you give me a link to the update... I can't seem to find it....

Thanks


-- 
martin-juhl
------------------------------------------------------------------------
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0
martin
4/30/2009 7:16:01 AM
Martin-juhl,

should be on your server as a vulnerability...

-- 

Shaun Pond


0
Shaun
5/4/2009 2:39:57 PM
Reply:

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