UpdateAgentScriptFingerprint.vbs cscript.exe and DAU problem

Sean,
It's been a while.  Good to see you're still out here helping people
out.  I have an interesting one for you.  We're finding machines that
are taking upwards of 10 minutes to shut down in order to reboot. 
During investigation we found multiple instances of cscript.exe running
that when closed, would allow the machine to reboot.

I also found that the instances of cscript were owned by the ZPM agent.
The machine I'm looking at right now takes anywhere from 45min to
almost 3 hours to complete a DAU.  During the DAU process when it gets
to a certain point where it's scanning the registry and calls
UpdateAgentScriptFingerprint.vbs, it spawns an instance of cscript.exe. 
After a while it spawns another one....and another....and none of them
seem to close out properly.

The ZPM agent is 6.4.2.420
Computer is XP SP3
Native scan content update has been deployed (Detection Agent
7.0.2.534)

I realize this is likely not enough information for you to form any
kind of conclusion.  I'm hoping you or Lumension can provide some
direction from here though.

Thanks


-- 
woodsjw
------------------------------------------------------------------------



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woodsjw
3/6/2012 11:16:02 PM
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Woodsjw,

been long enough for you to forget how I spell my name, for sure ;)

You do have the "C - Novell ZENworks Patch Manager Agent for Windows 
Native Scan Content Enhancement, 6.4 (Mar 25, 2011) (See Note)" applied 
to these devices? Can you get me a set of the agent logs and the 
windows event logs? Send to spond at novell dot com and I will see what 
I can do

-- 

Shaun Pond


0
Shaun
3/7/2012 7:59:09 AM
Oops on the spelling...

Yes, updated native scan content is installed.  Sent the logs this
morning.

Thanks


-- 
woodsjw
------------------------------------------------------------------------
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0
woodsjw
3/7/2012 8:46:02 PM
Woodsjw,

>  and the 
> windows event logs
:) because the scan log only shows the last scan (overwritten each 
time)

-- 

Shaun Pond


0
Shaun
3/8/2012 11:06:13 AM
Woodsjw,

TS0032237   raised for this (quoted to I can tie it to this thread)

-- 

Shaun Pond


0
Shaun
3/9/2012 8:53:16 AM
Woodsjw,

can you try the procedure from here http://www.lumension.com/kb/Home/General-Information/PatchLink-Update-Deployment-Failure-Codes-%28190A,-1.aspx

-- 

Shaun Pond


0
Shaun
3/9/2012 1:39:39 PM
Strangely enough reregistering the scripting components may have done
the trick.  There were a couple components that errored out when I tried
to unregister them which might suggest they weren't registered to begin
with.  After re-registering all the components it completed a DAU very
quickly and left no instances of cscript.exe running.

I'd like to find a couple more that are having this issue because I
know there's more out there.  But for this one at least, it's looking
pretty good.



spond;2180992 Wrote: 
> Woodsjw,
> 
> can you try the procedure from here 'Lumension KnowledgeBase'
> (http://www.lumension.com/kb/Home/General-Information/PatchLink-Update-Deployment-Failure-Codes-%28190A,-1.aspx)
> 
> --
> 
> Shaun Pond


-- 
woodsjw
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0
woodsjw
3/9/2012 7:56:01 PM
Woodsjw,

great - let me know, so I can close the ticket... :0

-- 

Shaun Pond


0
Shaun
3/10/2012 9:01:50 AM
I think we're good on this one now.  Thanks Shaun.


-- 
woodsjw
------------------------------------------------------------------------
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0
woodsjw
3/13/2012 11:06:02 PM
Woodsjw,

great, thanks!

-- 

Shaun Pond


0
Shaun
3/14/2012 7:39:10 AM
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