Update Cache fails every time, same PatchLink events

Patch Management version 6.4.2.1592 has started failing on every
replication, automated or manual.  The Event Viewer/Patchlink sequence
of events is always as below. I have tried restarting the service & the
server, as well as changing host file to use each of the 3
novell.patchlinksecure.net servers.  Help.

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:35:47 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:35:47:    ERROR  Component:Process(Uri uri, string
localpath, string localfile, Hostconnection connection) Failed
processing component definition file
Specified cast is not valid.

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:35:55 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:35:55:    ERROR  Error in RequestFile.GetMetadata():

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:35:55 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:35:55:    ERROR  Source file not found!
\\LOCALHOST\storage\00000000-0000-0000-0000-000000000000\CustomerComponents\430A22CF-F0037753.xml

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:35:55 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:35:55:    FATAL  Component:Process(Uri uri, string
localpath, string localfile, Hostconnection connection) Failed to
download file CustomerComponents\430A22CF-F0037753.xml

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:36:05 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:36:05:    ERROR  Location:
Sql_LoadReplicationXmlChunkDao::LoadXmlFromFile
Type: System.Data.SqlClient.SqlException
Source: .Net SqlClient Data Provider
Message: The SQL Database reports an error loading the chucked XML for
replication. FileName: C:\WINDOWS\TEMP\tmpFC.tmp Procedure:
spRepl_LoadPackageTextRev3
Exception: The INSERT statement conflicted with the FOREIGN KEY
constraint "FK_UP_PackageText_UP_Packages". The conflict occurred in
database "PLUS", table "dbo.UP_Packages", column 'PackageID'.
Error in SQL Call: spRepl_LoadPackageTextRev3 ErrorID: 547 Occured
while executing: INSERT PLUS.dbo.UP_PackageText upt  (1)
The statement has been terminated.
StackTrace:    at
System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior
cmdBehavior, RunBehavior runBehavior, Boolean returnStream)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at Platform.DataAccess.Sql.SqlHelper.ExecuteNonQuery(SqlConnection
connection, CommandType commandType, String commandText, SqlParameter[]
commandParameters)
at Platform.DataAccess.Sql.SqlHelper.ExecuteNonQuery(String
connectionString, CommandType commandType, String commandText,
SqlParameter[] commandParameters)
at Platform.DataAccess.Sql.BaseDao.ExecuteNonQuery(SqlParameter[]
parameters)
at Platform.DataAccess.Sql.BaseDao.ExecuteNonQuery()
at
Distribution.Replication.Client.DataAccess.Sql.LoadReplicationXmlChunkDao.LoadXmlFromFile(String
fileName, Int64 compressedFileLength)

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:36:05 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:36:05:    ERROR  Vulnerability:ReportReplication:
ProcessReplication(Processing PackageText) failed

Event Type:	Error
Event Source:	PatchLink
Event Category:	None
Event ID:	0
Date:		1/10/2012
Time:		1:36:05 PM
User:		N/A
Computer:	XTSSB-PATCHMGT
Description:
01/10/12:13:36:05:    ERROR  VulnerabilityReplication:Run:
ReportReplication failed


-- 
dlt
------------------------------------------------------------------------



0
dlt
1/12/2012 1:16:01 AM
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Dlt,

last time someone here had this problem, it was fixed with this http://www.lumension.com/kb/Home/Patch-and-Remediation/Delete-and-Recreate-System-Tasks.aspx

-- 

Shaun Pond


0
Shaun
1/12/2012 1:41:19 PM
Shaun,
I ran the steps in the Lumension doc. Now Update Cache returns a False
on License Replication and stops.


-- 
dlt
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0
dlt
1/12/2012 8:46:01 PM
Shaun,
Correction to my previous post:  the License Replication came up True
on subsequent updates.  Still False result on Vulnerabilities.


-- 
dlt
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0
dlt
1/12/2012 11:56:01 PM
Dlt,

can you send the event log and the replication service logs to spond at 
novell dot com - I may need to raise a ticket with Lumension

-- 

Shaun Pond


0
Shaun
1/13/2012 4:04:22 AM
Shaun,
Logs emailed to you this morning.


-- 
dlt
------------------------------------------------------------------------
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0
dlt
1/17/2012 10:46:01 PM
Dlt,

I've raised ticket TS0029285 with Lumension (quoted here so I can tie 
it to this thread)

-- 

Shaun Pond


0
Shaun
1/18/2012 9:06:55 AM
Dlt,

Lumension ask if you can do a reset (on the configuration page) - it 
will force all critical patches to be downloaded; I'm not hopeful about 
this, but every company has their "turn it off and on again" routine 
they have to go through :)

-- 

Shaun Pond


0
Shaun
1/18/2012 2:13:00 PM
Shaun,

Well, in this case, Reset was the magic key! License, vulnerabilities,
packages all replicated successfully. However, one new anomaly in the
PatchLink event viewer -- one error repeated several times a minute
during the update:

01/18/12:11:20:40:    ERROR  Type: System.InvalidOperationException
Source: System.Xml
Exception: There is an error in XML document (3045, 4).
StackTrace:    at
System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader,
String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader
xmlReader, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader
textReader)
at
Distribution.Replication.Client.Utilities.SerializeObject.FromXml(String
filename, Type objecttype, Encoding encoding)

	Additional Info:
	MachineName: XTSSB-PATCHMGT
	AppDomainName: Distribution.Replication.Client.Service.exe
	WindowsIdentity: NT AUTHORITY\SYSTEM
	Inner Exception
	---------------
	System.Xml.XmlException: There is an unclosed literal string. Line
3045, position 20.


-- 
dlt
------------------------------------------------------------------------
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0
dlt
1/18/2012 10:06:01 PM
Dlt,

progress! OK, I'll add that to the ticket

-- 

Shaun Pond


0
Shaun
1/19/2012 8:29:30 AM
Dlt,

Lumension say not to worry about that message, if everything else is 
working

-- 

Shaun Pond


0
Shaun
1/23/2012 1:59:14 PM
Reply:

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