PatchLink Novell - the truth?

I have been dealing with these options over the last few weeks and I have 
come to a few conclusions:

Although the product that Novell offers is an exact replica of patchlink 
update 5.0 its an older product.  PatchLink Update 6.0 is out and novell 
does not have it.  And it wont get it for quite some time as I was 
informed.  Novells "lite" version only supports novell and windows and 
does not offer the same cross platform support that patchlink does.  PLUS 
6.0, comes with an agent management center, mandatory baseline, filtering 
options, etc.  There is alot more to it than what novell offers now, and 
base on what I heard will ever offer.  In addition Novell's tech support 
is horrible.  Some dont even have a clue about the product at all, and 
their best are no more than level 1 support. I received all the help i 
needed through PatchLinks tech support, both on the 5.0 questions I had 
and 6.0.  Why would i want to settle for a second rate, older product, 
that novell doesnt have the capability to support.  As far as pricing 
goes, it was novells jump the gun reps that offered the product for low 
pricing, i was even offered a dollar a node subscription, when in fact 
the list price starts at 18. That is why many novell customers bought the 
product but dont have their subscriptions (licenses) turned on by 
patchlink who actually support and maintain the product, even for novell.
This experience, as well as reading the commentary by novell staff in 
this forum have brought me to express my feelings, and brought my company 
(10k nodes) to drop novell.  They were very untruthful about the 
relationship with patchlink from the begining. FYI, the only advantage 
that novell customers get is that the software is for free, which btw, 
patchlink honors as well if you are a novell house, like we were.
the best solution I would advise if you are looking for patchlink patch 
management solution is to contact the actuall manufacturer.  You wont 
have to deal with the run around with novell, you will receive alot more 
knowledge and support from people who are actually trained on the product.
Thank you
Peter
0
polskibear5
5/26/2004 7:45:03 PM
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let me try to get an answer from Novell Product Management...

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/26/2004 7:54:55 PM
I'm waiting for a second reply so that I will have all the details, but 
I can tell you right now that most of what you've been told there does 
not match reality. More later...

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/27/2004 8:43:42 AM
>I cant wait for that reply.  So what you are saying is that patchlink is 
lying to me?  Why would they do that?  In addition, I have taken a look 
at what you are offering myself, evaluated 6.0 and 5.0 and that seems to 
be the truth.  I think Novell needs to get their act toghether, but 
please send me the reply from management 

I'm waiting for a second reply so that I will have all the details, but 
> I can tell you right now that most of what you've been told there does 
> not match reality. More later...
> 
> -- 
> 
> Shaun Pond
> Novell Support Connection SysOp
> 

0
polskibear5
5/27/2004 4:09:13 PM
I couldn't possibly comment on whether the misstatement is deliberate 
or accidental, but I'll give you the info from PM when it comes in...

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/27/2004 4:25:31 PM
My mind goes in the same way as Peter.  Every problem I had with the installation or something else were solved by other PatchManagement users or by PatchLink support.  I never received an answer from Novell Support.  I think they test this product like us, 

If not, tell me why you announce this product and it doesn't work with your Netware products ?  The Netware agent cannot be installed on a Netware 6 SP3 server.
0
Normand
5/27/2004 6:15:57 PM
Normand,

Novell is on an upward learning curve with Patchlink - Novell has 
access to Patchink's own support, but it's bound to take a little while 
before it's all integrated...

You say that the Netware agent can't be installed on a NW6SP3 server  
does it work on SP4?

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/27/2004 9:43:12 PM
Patchlink are telling us that version 6.0 is not out until around June 
7th, at which point we will have access to it for our customers. If 
they're telling you something different, we would very much like to 
know. If you'd like to move this to email, you can read me as spond at 
novell.com

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/28/2004 1:04:57 PM
> I am currently running 6.0 in my environment. It works great!!!

Patchlink are telling us that version 6.0 is not out until around June 
> 7th, at which point we will have access to it for our customers. If 
> they're telling you something different, we would very much like to 
> know. If you'd like to move this to email, you can read me as spond at 
> novell.com
> 
> -- 
> 
> Shaun Pond
> Novell Support Connection SysOp
> 

0
polskibear5
5/28/2004 5:23:57 PM
thanks for that... standby...

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/28/2004 6:40:28 PM
Patchlink say that version 6.0 is NOT available to the public yet, only 
for certain testing scenarios - if you think that you got this as a 
"general release", I'd be extremely interested in knowing...

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
5/29/2004 6:27:57 AM
Yes, we purchased it as a general release, not beta or testing. I have 
right now already 375 machines on it.  
Peter

> Patchlink say that version 6.0 is NOT available to the public yet, only 
> for certain testing scenarios - if you think that you got this as a 
> "general release", I'd be extremely interested in knowing...
> 
> -- 
> 
> Shaun Pond
> Novell Support Connection SysOp
> 

0
polskibear5
6/1/2004 3:20:38 PM
would you be willing to give me your company details? spond at novell 
dot com

-- 

Shaun Pond
Novell Support Connection SysOp

0
Shaun
6/1/2004 8:48:53 PM
We just started to use PM from the download available form Novell 7-15-
04. It is version 5.0 packaged as 6.5. I was wondering if you have 
resolved the access to version 6.0 and if so could we get a copy?

Thanks,
Doug


> would you be willing to give me your company details? spond at novell 
> dot com
> 
> -- 
> 
> Shaun Pond
> Novell Support Connection SysOp
> 

0
dstinnet
7/23/2004 9:07:59 PM
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