Downgrade Zenworks 10.3.3 to Zenworks 10.3.2

Hi all..i got a request from customer to do downgrade Zenwork Agent from
10.3.3 to 10.3.2..
In before, we are using 10.3.2 and then, after download 10.3.3, the
mark item in "System Update" move to 10.3.3.. And the status of 10.3.2
has been "Superceded"..while the status for 10.3.3 is "downloaded".
Right now, all workstation and satellite server still using 10.3.2, and
use change their mind to use back 10.3.2...even i suggest to upgrade all
device with the latest version, but user still dont want it.. They ask
me to use 10.3.2 back.. If i delete 10.3.3 version in this "System
Update", is it possible to move mark item to 10.3.2 back? and no issue
in future?

what is the best practice for me to fulfill their request?
please advice me..tq :)


4/26/2011 9:36:04 AM
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there is no supported way to downgrade - if you raise a Service 
Request, it might be possible for someone to help, but I am not 


Shaun Pond

4/27/2011 2:55:29 AM
Thanks for your help... :)

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4/28/2011 3:06:01 AM

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