Spontaneous reboots using bordermanager VPN client

Hi,

While using the bordermanager VPN client om my system (HP pavillion 
T3285, AMD64 X2 3800+) I occasionally get a reboot of my system. In the 
event log I can find the information that system error 000000b8 
occurred. Is this a known issue ? perhaps an issue with dual core 
processors ?

When I do not use the VPN client the system error never happens.

Any ideas / how to start troubleshooting.

I Do have a minidump of the situation in case anyone can interpret this ?

Kind regards,

Hen
0
Hen
10/4/2006 8:28:39 PM
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Hen,

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0
Automatic
10/10/2006 8:34:39 AM
Hi,

Hen Savelkoul wrote:
> 
> Hi,
> 
> While using the bordermanager VPN client om my system (HP pavillion
> T3285, AMD64 X2 3800+) I occasionally get a reboot of my system. 

That usually indicates a BSOD. Can you configure your Windows to not
automatically reboot when it encounters a BSOD, so that you can see what
it says, and post it here next time it happens?

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
0
Massimo
10/10/2006 10:11:11 AM
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	+0200"

I have set up windows to not automatically reboot, but it does reboot =
nevertheless.

I do have the minidump, if anyone can read this ?

Regards,

Hen

>>> Op Dinsdag 10 Oktober 2006 om 12:11 is in bericht <452B71B7.8FDB14CF@sp=
amcfc-it.de> door Massimo Rosen<mrosenno@spamcfc-it.de> geschreven:

Hi,

Hen Savelkoul wrote:
>=20
> Hi,
>=20
> While using the bordermanager VPN client om my system (HP pavillion
> T3285, AMD64 X2 3800+) I occasionally get a reboot of my system.=20

That usually indicates a BSOD. Can you configure your Windows to not
automatically reboot when it encounters a BSOD, so that you can see what
it says, and post it here next time it happens?

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
--____OMDWWSAVUMJXPKZFOGDW____
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<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>I have set up windows to not automatically reboot, but it does reboot =
nevertheless.</DIV>
<DIV>&nbsp;</DIV>
<DIV>I do have the minidump, if anyone can read this ?</DIV>
<DIV>&nbsp;</DIV>
<DIV>Regards,</DIV>
<DIV>&nbsp;</DIV>
<DIV>Hen<BR><BR>&gt;&gt;&gt; Op Dinsdag 10 Oktober 2006 om 12:11 is in =
bericht &lt;452B71B7.8FDB14CF@spamcfc-it.de&gt; door Massimo Rosen&lt;mrose=
nno@spamcfc-it.de&gt; geschreven:<BR></DIV>
<DIV style=3D"PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: =
#050505 1px solid; BACKGROUND-COLOR: #efefef">Hi,<BR><BR>Hen Savelkoul =
wrote:<BR>&gt; <BR>&gt; Hi,<BR>&gt; <BR>&gt; While using the bordermanager =
VPN client om my system (HP pavillion<BR>&gt; T3285, AMD64 X2 3800+) I =
occasionally get a reboot of my system. <BR><BR>That usually indicates a =
BSOD. Can you configure your Windows to not<BR>automatically reboot when =
it encounters a BSOD, so that you can see what<BR>it says, and post it =
here next time it happens?<BR><BR>CU,<BR>--<BR>Massimo Rosen<BR>Novell =
Product Support Forum Sysop<BR>No emails please!<BR><A href=3D"http://www.c=
fc/">http://www.cfc</A>-it.de<BR><BR><BR></DIV></BODY></HTML>
--____ADXDEWMTWDYVCTQFDIOV____--

--____OMDWWSAVUMJXPKZFOGDW____--
0
Hen
10/11/2006 1:17:40 PM
I don't know what is happening there, but are you trying the latest VPN 
client?  (3.8.12 I think).

Also, is wireless involved in any way?

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on 
BorderManager, go to http://www.craigjconsulting.com ***


0
Craig
10/13/2006 3:08:45 PM
Using the latest version (3.8.12). No wireless involved..

regards,

Hen

Craig Johnson schreef:
> I don't know what is happening there, but are you trying the latest VPN 
> client?  (3.8.12 I think).
>
> Also, is wireless involved in any way?
>
> Craig Johnson
> Novell Support Connection SysOp
> *** For a current patch list, tips, handy files and books on 
> BorderManager, go to http://www.craigjconsulting.com ***
>
>
>   
0
Hen
10/18/2006 8:49:10 AM
I saw someone else with bluescreen using the swedisch windows XP 
version. I'm using the dutch. Could it be only in international XP 
versions ?

Also found a later build (13) of the vpn client later in this forum. 
Will try that also.

regards,

Hen

Hen Savelkoul schreef:
> Using the latest version (3.8.12). No wireless involved..
>
> regards,
>
> Hen
>
> Craig Johnson schreef:
>> I don't know what is happening there, but are you trying the latest 
>> VPN client?  (3.8.12 I think).
>>
>> Also, is wireless involved in any way?
>>
>> Craig Johnson
>> Novell Support Connection SysOp
>> *** For a current patch list, tips, handy files and books on 
>> BorderManager, go to http://www.craigjconsulting.com ***
>>
>>
>>   
0
Hen
10/18/2006 8:54:54 AM
In article <yZlZg.14805$0h7.2182@prv-forum2.provo.novell.com>, Hen 
Savelkoul wrote:
> I saw someone else with bluescreen using the swedisch windows XP 
> version. I'm using the dutch. Could it be only in international XP 
> versions ?

It's possible, but I don't use non-English versions so I wouldn't 
notice an issue myself.  Perhaps Massimo would have seen something like 
this before.
> 
> Also found a later build (13) of the vpn client later in this forum. 
> Will try that also.
>
Let us know.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on 
BorderManager, go to http://www.craigjconsulting.com ***


0
Craig
10/18/2006 10:32:16 PM
Hi,

Craig Johnson wrote:
> 
> It's possible, but I don't use non-English versions so I wouldn't
> notice an issue myself.  Perhaps Massimo would have seen something like
> this before.

I only see one very occasional BSOD with the VPN client, but without
actually knowing if it's really a BSOD, and if so, what exactly it says,
I can't comment. I have never seen Windows spontaneously rebooting, when
it was configured *not* to do this when a BSOD occurs. In that case I
would rather tend to believe it's a hardware problem.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
0
Massimo
10/19/2006 10:48:21 AM
Thanks for jumping in.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on 
BorderManager, go to http://www.craigjconsulting.com ***


0
Craig
10/19/2006 10:27:23 PM
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It would look like a hardware problem if the reboot was at random.
Somehow, the reboot only occurs when the VPN client is active and
connected.

I know it sounds strange that the blue screen does not show, but it
really doesn't.

I haven't had any other issues except with the VPN client so I don't
think it's a hardware issue.

Regards,

Hen

p.s. Latest VPN client (13) has not rebooted my PC until now..... Keep
you updated.


>>> Op Donderdag 19 Oktober 2006 om 12:48 is in bericht <453757F2.7F375072@=
spamcfc-it.de> door Massimo Rosen<mrosenno@spamcfc-it.de> geschreven:

Hi,

Craig Johnson wrote:
>=20
> It's possible, but I don't use non-English versions so I wouldn't
> notice an issue myself.  Perhaps Massimo would have seen something like
> this before.

I only see one very occasional BSOD with the VPN client, but without
actually knowing if it's really a BSOD, and if so, what exactly it says,
I can't comment. I have never seen Windows spontaneously rebooting, when
it was configured *not* to do this when a BSOD occurs. In that case I
would rather tend to believe it's a hardware problem.

CU,
--
Massimo Rosen
Novell Product Support Forum Sysop
No emails please!
http://www.cfc-it.de
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<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>It would look like a hardware problem if the reboot was at random.<BR>=
Somehow, the reboot only occurs when the VPN client is active and<BR>connec=
ted.<BR><BR>I know it sounds strange that the blue screen does not show, =
but it<BR>really doesn't.<BR><BR>I haven't had any other issues except =
with the VPN client so I don't<BR>think it's a hardware issue.</DIV>
<DIV><BR>Regards,</DIV>
<DIV>&nbsp;</DIV>
<DIV>Hen<BR><BR>p.s. Latest VPN client (13) has not rebooted my PC until =
now..... Keep<BR>you updated.<BR><BR><BR>&gt;&gt;&gt; Op Donderdag 19 =
Oktober 2006 om 12:48 is in bericht &lt;453757F2.7F375072@spamcfc-it.de&gt;=
 door Massimo Rosen&lt;mrosenno@spamcfc-it.de&gt; geschreven:<BR></DIV>
<DIV style=3D"PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: =
#050505 1px solid; BACKGROUND-COLOR: #dfdfdf">Hi,<BR><BR>Craig Johnson =
wrote:<BR>&gt; <BR>&gt; It's possible, but I don't use non-English =
versions so I wouldn't<BR>&gt; notice an issue myself.&nbsp; Perhaps =
Massimo would have seen something like<BR>&gt; this before.<BR><BR>I only =
see one very occasional BSOD with the VPN client, but without<BR>actually =
knowing if it's really a BSOD, and if so, what exactly it says,<BR>I can't =
comment. I have never seen Windows spontaneously rebooting, when<BR>it was =
configured *not* to do this when a BSOD occurs. In that case I<BR>would =
rather tend to believe it's a hardware problem.<BR><BR>CU,<BR>--<BR>Massimo=
 Rosen<BR>Novell Product Support Forum Sysop<BR>No emails please!<BR><A =
href=3D"http://www.cfc/">http://www.cfc</A>-it.de<BR><BR><BR></DIV></BODY><=
/HTML>
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0
Hen
10/23/2006 7:51:59 AM
In article <453C90BD.FADD.00A3.0@licom.nl>, Hen Savelkoul wrote:
> p.s. Latest VPN client (13) has not rebooted my PC until now..... Keep
> you updated.
>
OK, I'm watching.

Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on 
BorderManager, go to http://www.craigjconsulting.com ***


0
Craig
10/23/2006 6:58:16 PM
Unfortunately the system rebooted again while using the V13 of the VPN 
client. After the reboot the message appeared that there was a system error

BCCode : b8     BCP1 : 00000000     BCP2 : 00000000     BCP3 : 00000000    
BCP4 : 00000000     OSVer : 5_1_2600     SP : 2_0     Product : 256_1    

Is there anyone who can derive something from the memory dump to solve 
this problem ?

Kind regards,

Hen

Craig Johnson schreef:
> In article <453C90BD.FADD.00A3.0@licom.nl>, Hen Savelkoul wrote:
>   
>> p.s. Latest VPN client (13) has not rebooted my PC until now..... Keep
>> you updated.
>>
>>     
> OK, I'm watching.
>
> Craig Johnson
> Novell Support Connection SysOp
> *** For a current patch list, tips, handy files and books on 
> BorderManager, go to http://www.craigjconsulting.com ***
>
>
>   
0
Hen
11/6/2006 9:37:25 PM
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	+0100"

We have another client (Different hardware, different XP image, Although =
language is also dutch). that is experiencing bluescreens while using the =
VPN connection.

The message on this computer was the following:

Type gebeurtenis: Informatie
Bron van gebeurtenis: Save Dump
Categorie van gebeurtenis: Geen
Gebeurtenis-ID: 1001
Datum:  18-11-2006
Tijd:  10:27:13
Gebruiker:  n.v.t.
Computer: TP6282
Beschrijving:
De computer is opnieuw gestart na een foutencontrole. Foutencontrole: =
0x10000050 (0xa0ab4f6c, 0x00000000, 0x80505bbd, 0x00000000). Er is een =
dump opgeslagen in: C:\WINDOWS\Minidump\Mini111806-01.dmp.

Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp =
voor meer informatie.

Regards,
Hen

>>> On Maandag 6 November 2006 at 22:37, in message <pWN3h.278$WC.105@prv-f=
orum2.provo.novell.com>, Hen Savelkoul<Hen.Savelkoul@licom.nl> wrote:

Unfortunately the system rebooted again while using the V13 of the VPN=20
client. After the reboot the message appeared that there was a system =
error

BCCode : b8     BCP1 : 00000000     BCP2 : 00000000     BCP3 : 00000000   =
=20
BCP4 : 00000000     OSVer : 5_1_2600     SP : 2_0     Product : 256_1   =
=20

Is there anyone who can derive something from the memory dump to solve=20
this problem ?

Kind regards,

Hen

Craig Johnson schreef:
> In article <453C90BD.FADD.00A3.0@licom.nl>, Hen Savelkoul wrote:
>  =20
>> p.s. Latest VPN client (13) has not rebooted my PC until now..... Keep
>> you updated.
>>
>>    =20
> OK, I'm watching.
>
> Craig Johnson
> Novell Support Connection SysOp
> *** For a current patch list, tips, handy files and books on=20
> BorderManager, go to http://www.craigjconsulting.com ***
>
>
>   
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<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>We have another client (Different hardware, different XP image, =
Although language is also dutch). that is experiencing bluescreens while =
using the VPN connection.</DIV>
<DIV>&nbsp;</DIV>
<DIV>The message on this computer was the following:</DIV>
<DIV>&nbsp;</DIV>
<DIV><EM>Type gebeurtenis:&nbsp;Informatie<BR>Bron van gebeurtenis:&nbsp;Sa=
ve Dump<BR>Categorie van gebeurtenis:&nbsp;Geen<BR>Gebeurtenis-ID:&nbsp;100=
1<BR>Datum:&nbsp;&nbsp;18-11-2006<BR>Tijd:&nbsp;&nbsp;10:27:13<BR>Gebruiker=
:&nbsp;&nbsp;n.v.t.<BR>Computer:&nbsp;TP6282<BR>Beschrijving:<BR>De =
computer is opnieuw gestart na een foutencontrole. Foutencontrole: =
0x10000050 (0xa0ab4f6c, 0x00000000, 0x80505bbd, 0x00000000). Er is een =
dump opgeslagen in: C:\WINDOWS\Minidump\Mini111806-01.dmp.</EM></DIV>
<DIV><EM></EM>&nbsp;</DIV>
<DIV><EM>Zie Help en ondersteuning op </EM><A href=3D"http://go.microsoft.c=
om/fwlink/events.asp"><EM>http://go.microsoft.com/fwlink/events.asp</EM></A=
><EM> voor meer informatie.<BR></EM><BR>Regards,</DIV>
<DIV>Hen</DIV>
<DIV><BR>&gt;&gt;&gt; On Maandag 6 November 2006 at 22:37, in message =
&lt;pWN3h.278$WC.105@prv-forum2.provo.novell.com&gt;, Hen Savelkoul&lt;Hen.=
Savelkoul@licom.nl&gt; wrote:<BR></DIV>
<DIV style=3D"PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: =
#050505 1px solid; BACKGROUND-COLOR: #dfdfdf">Unfortunately the system =
rebooted again while using the V13 of the VPN <BR>client. After the reboot =
the message appeared that there was a system error<BR><BR>BCCode : =
b8&nbsp;&nbsp;&nbsp;&nbsp; BCP1 : 00000000&nbsp;&nbsp;&nbsp;&nbsp; BCP2 : =
00000000&nbsp;&nbsp;&nbsp;&nbsp; BCP3 : 00000000&nbsp;&nbsp;&nbsp; =
<BR>BCP4 : 00000000&nbsp;&nbsp;&nbsp;&nbsp; OSVer : 5_1_2600&nbsp;&nbsp;&nb=
sp;&nbsp; SP : 2_0&nbsp;&nbsp;&nbsp;&nbsp; Product : 256_1&nbsp;&nbsp;&nbsp=
; <BR><BR>Is there anyone who can derive something from the memory dump to =
solve <BR>this problem ?<BR><BR>Kind regards,<BR><BR>Hen<BR><BR>Craig =
Johnson schreef:<BR>&gt; In article &lt;453C90BD.FADD.00A3.0@licom.nl&gt;, =
Hen Savelkoul wrote:<BR>&gt;&nbsp;&nbsp; <BR>&gt;&gt; p.s. Latest VPN =
client (13) has not rebooted my PC until now..... Keep<BR>&gt;&gt; you =
updated.<BR>&gt;&gt;<BR>&gt;&gt;&nbsp;&nbsp;&nbsp;&nbsp; <BR>&gt; OK, I'm =
watching.<BR>&gt;<BR>&gt; Craig Johnson<BR>&gt; Novell Support Connection =
SysOp<BR>&gt; *** For a current patch list, tips, handy files and books on =
<BR>&gt; BorderManager, go to <A href=3D"http://www.craigjconsulting.com/">=
http://www.craigjconsulting.com</A> ***<BR>&gt;<BR>&gt;<BR>&gt;&nbsp;&nbsp;=
 <BR><BR><BR></DIV></BODY></HTML>
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0
Hen
12/11/2006 9:55:33 AM
Hen Savelkoul wrote:
> We have another client (Different hardware, different XP image, Although 
> language is also dutch). that is experiencing bluescreens while using 
> the VPN connection.

is it a dual core laptop?

Try the new vpn client. 3.8.16

Gonzalo
0
mysterious
12/11/2006 10:25:59 AM
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--____ZEBTWYGLMASAHOBHZLQZ____--
0
Hen
12/11/2006 1:22:08 PM
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