I have had numerous difficulties with FF 1.5.0.0.4, in particular, some 
sites often just hang when I click on links.  A particularly bad site is 
  Dell http://www.dell.com/, which - when I try to configure a computer 
- gets all kinds of "waiting for dell" status bar messages.  I tried it 
with a clean profile, to no avail.  It works flawlessly with IE.

I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
uninstalling the latter and then trying the former. *The uninstall 
process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell site 
now works flawlessly.  However, I cannot uninstall this version of FF 
either!  So I installed 1.5.0.4 on top of it and it works better than it 
had but not perfectly.  Still can't uninstall.

Deleted the uninstall folder and installed 1.5.0.3. Used System Mechanic 
to uninstall 1.5.0.3 and emptied program folder.  Installed 1.5.0.4 and 
it works fine on Dell site. Still can not uninstall!!!

Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
for updates" menu, which means that I downloaded patches to the existing 
install.  Tonight, I upgraded by downloading complete install packages. 
  The difference in FF performance is significantly better using the 
full download method. This makes me quite suspicious of the "auto update 
process".



-- 
Irwin Greenwald - Mozilla Champion
*Technical messages sent to my email address will be ignored*

Managing TB Profiles: http://www.mozilla.org/support/thunderbird/profile
Managing FF Profiles: http://www.mozilla.org/support/firefox/profile

Irwin Greenwald wrote:
> I have had numerous difficulties with FF 1.5.0.0.4, in particular, some 
> sites often just hang when I click on links.  A particularly bad site is 
>  Dell http://www.dell.com/, which - when I try to configure a computer - 
> gets all kinds of "waiting for dell" status bar messages.  I tried it 
> with a clean profile, to no avail.  It works flawlessly with IE.
> 
> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
> uninstalling the latter and then trying the former. *The uninstall 
> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell site 
> now works flawlessly.  However, I cannot uninstall this version of FF 
> either!  So I installed 1.5.0.4 on top of it and it works better than it 
> had but not perfectly.  Still can't uninstall.
> 
> Deleted the uninstall folder and installed 1.5.0.3. Used System Mechanic 
> to uninstall 1.5.0.3 and emptied program folder.  Installed 1.5.0.4 and 
> it works fine on Dell site. Still can not uninstall!!!
> 
> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
> for updates" menu, which means that I downloaded patches to the existing 
> install.  Tonight, I upgraded by downloading complete install packages. 
>  The difference in FF performance is significantly better using the full 
> download method. This makes me quite suspicious of the "auto update 
> process".
> 
> 
> 
I have used the auto update process on all 3 of my computers for the 
last two upgrades with no problems whatsoever.  The Dell site works fine 
here.  Suggest you look in your profile or list of extensions for the 
cause....

Ron Hunter wrote:
> Irwin Greenwald wrote:
>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>> some sites often just hang when I click on links.  A particularly bad 
>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>> computer - gets all kinds of "waiting for dell" status bar messages.  
>> I tried it with a clean profile, to no avail.  It works flawlessly 
>> with IE.
>>
>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>> uninstalling the latter and then trying the former. *The uninstall 
>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>> site now works flawlessly.  However, I cannot uninstall this version 
>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>> than it had but not perfectly.  Still can't uninstall.
>>
>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>
>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>> for updates" menu, which means that I downloaded patches to the 
>> existing install.  Tonight, I upgraded by downloading complete install 
>> packages.  The difference in FF performance is significantly better 
>> using the full download method. This makes me quite suspicious of the 
>> "auto update process".
>>
>>
>>
> I have used the auto update process on all 3 of my computers for the 
> last two upgrades with no problems whatsoever.  The Dell site works fine 
> here.  Suggest you look in your profile or list of extensions for the 
> cause....

When you say the Dell site works fine, did you actually try to customize 
a computer, making step by step choices of the options (which results in 
price differences)?  That is where the process bogs down.

<quote>
I tried it with a clean profile, to no avail.
</quote>

I forgot to mention that I am running on XP Home SP2

Also forgot to mention that the patch method shows "Mozilla Firefox 
1.5.0.x" in Add/Remove Programs, while the full install method shows 
"Mozilla Firefox 1.5".  Thus there are certainly differences between the 
upgrade methods.

I still can not explain the inability to uninstall, even using the 
uninstall command in the program folder.

Irwin


-- 
Irwin Greenwald - Mozilla Champion
*Technical messages sent to my email address will be ignored*

Managing TB Profiles: http://www.mozilla.org/support/thunderbird/profile
Managing FF Profiles: http://www.mozilla.org/support/firefox/profile

Irwin Greenwald wrote:
> Ron Hunter wrote:
>> Irwin Greenwald wrote:
>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>> some sites often just hang when I click on links.  A particularly bad 
>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>> with IE.
>>>
>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>> uninstalling the latter and then trying the former. *The uninstall 
>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>> site now works flawlessly.  However, I cannot uninstall this version 
>>> of FF either!  So I installed 1.5.0.4 on top of it and it works 
>>> better than it had but not perfectly.  Still can't uninstall.
>>>
>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>
>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the 
>>> "check for updates" menu, which means that I downloaded patches to 
>>> the existing install.  Tonight, I upgraded by downloading complete 
>>> install packages.  The difference in FF performance is significantly 
>>> better using the full download method. This makes me quite suspicious 
>>> of the "auto update process".
>>>
>>>
>>>
>> I have used the auto update process on all 3 of my computers for the 
>> last two upgrades with no problems whatsoever.  The Dell site works 
>> fine here.  Suggest you look in your profile or list of extensions for 
>> the cause....
> 
> When you say the Dell site works fine, did you actually try to customize 
> a computer, making step by step choices of the options (which results in 
> price differences)?  That is where the process bogs down.
> 
> <quote>
> I tried it with a clean profile, to no avail.
> </quote>
> 
> I forgot to mention that I am running on XP Home SP2
> 
> Also forgot to mention that the patch method shows "Mozilla Firefox 
> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
> upgrade methods.
> 
> I still can not explain the inability to uninstall, even using the 
> uninstall command in the program folder.
> 
> Irwin
> 
> 
No, I didn't .  You didn't really mention where the problem was.  I have 
done this in the past, however, but didn't see any problems.  A friend 
recently bought a Dell, and I wanted to see how much he paid for it.

Ron Hunter wrote:
> Irwin Greenwald wrote:
>> Ron Hunter wrote:
>>> Irwin Greenwald wrote:
>>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>>> some sites often just hang when I click on links.  A particularly 
>>>> bad site is  Dell http://www.dell.com/, which - when I try to 
>>>> configure a computer - gets all kinds of "waiting for dell" status 
>>>> bar messages.  I tried it with a clean profile, to no avail.  It 
>>>> works flawlessly with IE.
>>>>
>>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>>> uninstalling the latter and then trying the former. *The uninstall 
>>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>>> site now works flawlessly.  However, I cannot uninstall this version 
>>>> of FF either!  So I installed 1.5.0.4 on top of it and it works 
>>>> better than it had but not perfectly.  Still can't uninstall.
>>>>
>>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>>
>>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the 
>>>> "check for updates" menu, which means that I downloaded patches to 
>>>> the existing install.  Tonight, I upgraded by downloading complete 
>>>> install packages.  The difference in FF performance is significantly 
>>>> better using the full download method. This makes me quite 
>>>> suspicious of the "auto update process".
>>>>
>>>>
>>>>
>>> I have used the auto update process on all 3 of my computers for the 
>>> last two upgrades with no problems whatsoever.  The Dell site works 
>>> fine here.  Suggest you look in your profile or list of extensions 
>>> for the cause....
>>
>> When you say the Dell site works fine, did you actually try to 
>> customize a computer, making step by step choices of the options 
>> (which results in price differences)?  That is where the process bogs 
>> down.
>>
>> <quote>
>> I tried it with a clean profile, to no avail.
>> </quote>
>>
>> I forgot to mention that I am running on XP Home SP2
>>
>> Also forgot to mention that the patch method shows "Mozilla Firefox 
>> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
>> "Mozilla Firefox 1.5".  Thus there are certainly differences between 
>> the upgrade methods.
>>
>> I still can not explain the inability to uninstall, even using the 
>> uninstall command in the program folder.
>>
>> Irwin
>>
>>
> No, I didn't .  You didn't really mention where the problem was.  I have 
> done this in the past, however, but didn't see any problems.  A friend 
> recently bought a Dell, and I wanted to see how much he paid for it.

So you haven't tried it with 1.5.0.4?  The problem occurs when you are 
configuring the options you want, which results in updating the price 
window each time you select an option.  In particular, If you click on 
"Help me decide", then return to click on an option, the price update 
may hang.

Think I'll try it with 1.5.0.3.

Irwin

-- 
Irwin Greenwald - Mozilla Champion
*Technical messages sent to my email address will be ignored*

Managing TB Profiles: http://www.mozilla.org/support/thunderbird/profile
Managing FF Profiles: http://www.mozilla.org/support/firefox/profile

Irwin Greenwald wrote:
> Ron Hunter wrote:
>> Irwin Greenwald wrote:
>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>> some sites often just hang when I click on links.  A particularly bad 
>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>> with IE.
>>>
>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>> uninstalling the latter and then trying the former. *The uninstall 
>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>> site now works flawlessly.  However, I cannot uninstall this version 
>>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>>> than it had but not perfectly.  Still can't uninstall.
>>>
>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>
>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>>> for updates" menu, which means that I downloaded patches to the 
>>> existing install.  Tonight, I upgraded by downloading complete install 
>>> packages.  The difference in FF performance is significantly better 
>>> using the full download method. This makes me quite suspicious of the 
>>> "auto update process".
>>>
>>>
>>>
>> I have used the auto update process on all 3 of my computers for the 
>> last two upgrades with no problems whatsoever.  The Dell site works fine 
>> here.  Suggest you look in your profile or list of extensions for the 
>> cause....
> 
> When you say the Dell site works fine, did you actually try to customize 
> a computer, making step by step choices of the options (which results in 
> price differences)?  That is where the process bogs down.
> 
> <quote>
> I tried it with a clean profile, to no avail.
> </quote>
> 
> I forgot to mention that I am running on XP Home SP2
> 
> Also forgot to mention that the patch method shows "Mozilla Firefox 
> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
> upgrade methods.
> 
> I still can not explain the inability to uninstall, even using the 
> uninstall command in the program folder.
> 
> Irwin
> 
> 

Irwin,

FWIW, I tried it yesterday, going through the customization process & it
worked fine for me.

WinXP, FF 1.5.0.4  I have only used the update process since 1.5 came
out.  The only extensions I have are Talkback & Popup ALT Attribute.  No
themes other than the default.

Can't help with uninstall issues at the moment, as I'm having issues
with the Add/Remove Programs window.  After a few entries, the listing
area turns solid black.  Unfortunately, FF is far enough down the list
that it is not one of the few that are visible.  I just haven't gotten
around to digging into that yet.

-- 
Alex

Alex wrote:
> Irwin Greenwald wrote:
>> Ron Hunter wrote:
>>> Irwin Greenwald wrote:
>>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>>> some sites often just hang when I click on links.  A particularly bad 
>>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>>> with IE.
>>>>
>>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>>> uninstalling the latter and then trying the former. *The uninstall 
>>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>>> site now works flawlessly.  However, I cannot uninstall this version 
>>>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>>>> than it had but not perfectly.  Still can't uninstall.
>>>>
>>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>>
>>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>>>> for updates" menu, which means that I downloaded patches to the 
>>>> existing install.  Tonight, I upgraded by downloading complete install 
>>>> packages.  The difference in FF performance is significantly better 
>>>> using the full download method. This makes me quite suspicious of the 
>>>> "auto update process".
>>>>
>>>>
>>>>
>>> I have used the auto update process on all 3 of my computers for the 
>>> last two upgrades with no problems whatsoever.  The Dell site works fine 
>>> here.  Suggest you look in your profile or list of extensions for the 
>>> cause....
>> When you say the Dell site works fine, did you actually try to customize 
>> a computer, making step by step choices of the options (which results in 
>> price differences)?  That is where the process bogs down.
>>
>> <quote>
>> I tried it with a clean profile, to no avail.
>> </quote>
>>
>> I forgot to mention that I am running on XP Home SP2
>>
>> Also forgot to mention that the patch method shows "Mozilla Firefox 
>> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
>> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
>> upgrade methods.
>>
>> I still can not explain the inability to uninstall, even using the 
>> uninstall command in the program folder.
>>
>> Irwin
>>
>>
> 
> Irwin,
> 
> FWIW, I tried it yesterday, going through the customization process & it
> worked fine for me.
> 
> WinXP, FF 1.5.0.4  I have only used the update process since 1.5 came
> out.  The only extensions I have are Talkback & Popup ALT Attribute.  No
> themes other than the default.
> 
> Can't help with uninstall issues at the moment, as I'm having issues
> with the Add/Remove Programs window.  After a few entries, the listing
> area turns solid black.  Unfortunately, FF is far enough down the list
> that it is not one of the few that are visible.  I just haven't gotten
> around to digging into that yet.
> 

Alex, thanks for the reply!  Unfortunately, I didn't use the update 
process from 1.5 until 1.5.0.3 came out.  Since then - due to problems 
I've had - I've directly installed 1.5.0.3 and 1.5.0.4.  Right now, if I 
try to upgrade from 1.5, it installs 1.5.0.4, so there is now way for me 
to go thru the "step by step" process.

You can try uninstall from the uninstall folder in the program folder; 
it's fail-safe because it will ask if you really mean it;  I can't get 
to that point.

As I've said, there are differences that result from the two upgrade 
methods, but I don't have enough info to file a bug report.

Irwin

-- 
Irwin Greenwald - Mozilla Champion
*Technical messages sent to my email address will be ignored*

Managing TB Profiles: http://www.mozilla.org/support/thunderbird/profile
Managing FF Profiles: http://www.mozilla.org/support/firefox/profile

Irwin Greenwald wrote:
> Alex wrote:
>> Irwin Greenwald wrote:
>>> Ron Hunter wrote:
>>>> Irwin Greenwald wrote:
>>>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>>>> some sites often just hang when I click on links.  A particularly bad 
>>>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>>>> with IE.
>>>>>
>>>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>>>> uninstalling the latter and then trying the former. *The uninstall 
>>>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>>>> site now works flawlessly.  However, I cannot uninstall this version 
>>>>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>>>>> than it had but not perfectly.  Still can't uninstall.
>>>>>
>>>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>>>
>>>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>>>>> for updates" menu, which means that I downloaded patches to the 
>>>>> existing install.  Tonight, I upgraded by downloading complete install 
>>>>> packages.  The difference in FF performance is significantly better 
>>>>> using the full download method. This makes me quite suspicious of the 
>>>>> "auto update process".
>>>>>
>>>>>
>>>>>
>>>> I have used the auto update process on all 3 of my computers for the 
>>>> last two upgrades with no problems whatsoever.  The Dell site works fine 
>>>> here.  Suggest you look in your profile or list of extensions for the 
>>>> cause....
>>> When you say the Dell site works fine, did you actually try to customize 
>>> a computer, making step by step choices of the options (which results in 
>>> price differences)?  That is where the process bogs down.
>>>
>>> <quote>
>>> I tried it with a clean profile, to no avail.
>>> </quote>
>>>
>>> I forgot to mention that I am running on XP Home SP2
>>>
>>> Also forgot to mention that the patch method shows "Mozilla Firefox 
>>> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
>>> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
>>> upgrade methods.
>>>
>>> I still can not explain the inability to uninstall, even using the 
>>> uninstall command in the program folder.
>>>
>>> Irwin
>>>
>>>
>> Irwin,
>>
>> FWIW, I tried it yesterday, going through the customization process & it
>> worked fine for me.
>>
>> WinXP, FF 1.5.0.4  I have only used the update process since 1.5 came
>> out.  The only extensions I have are Talkback & Popup ALT Attribute.  No
>> themes other than the default.
>>
>> Can't help with uninstall issues at the moment, as I'm having issues
>> with the Add/Remove Programs window.  After a few entries, the listing
>> area turns solid black.  Unfortunately, FF is far enough down the list
>> that it is not one of the few that are visible.  I just haven't gotten
>> around to digging into that yet.
>>
> 
> Alex, thanks for the reply!  Unfortunately, I didn't use the update 
> process from 1.5 until 1.5.0.3 came out.  Since then - due to problems 
> I've had - I've directly installed 1.5.0.3 and 1.5.0.4.  Right now, if I 
> try to upgrade from 1.5, it installs 1.5.0.4, so there is now way for me 
> to go thru the "step by step" process.
> 
> You can try uninstall from the uninstall folder in the program folder; 
> it's fail-safe because it will ask if you really mean it;  I can't get 
> to that point.
> 
> As I've said, there are differences that result from the two upgrade 
> methods, but I don't have enough info to file a bug report.
> 
> Irwin
> 

I tried the uninstall from the uninstall folder & I did get to the point
where it asks if I really wanted to uninstall.  I stopped it at that
point by saying no.

In addition to uninstall.exe, do you also have uninstall.ini?

-- 
Alex

This is a multi-part message in MIME format.
--------------070205030500040808090401
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

Alex wrote:
> Irwin Greenwald wrote:
>> Alex wrote:
>>> Irwin Greenwald wrote:
>>>> Ron Hunter wrote:
>>>>> Irwin Greenwald wrote:
>>>>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>>>>> some sites often just hang when I click on links.  A particularly bad 
>>>>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>>>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>>>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>>>>> with IE.
>>>>>>
>>>>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>>>>> uninstalling the latter and then trying the former. *The uninstall 
>>>>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>>>>> site now works flawlessly.  However, I cannot uninstall this version 
>>>>>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>>>>>> than it had but not perfectly.  Still can't uninstall.
>>>>>>
>>>>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>>>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>>>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>>>>
>>>>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>>>>>> for updates" menu, which means that I downloaded patches to the 
>>>>>> existing install.  Tonight, I upgraded by downloading complete install 
>>>>>> packages.  The difference in FF performance is significantly better 
>>>>>> using the full download method. This makes me quite suspicious of the 
>>>>>> "auto update process".
>>>>>>
>>>>>>
>>>>>>
>>>>> I have used the auto update process on all 3 of my computers for the 
>>>>> last two upgrades with no problems whatsoever.  The Dell site works fine 
>>>>> here.  Suggest you look in your profile or list of extensions for the 
>>>>> cause....
>>>> When you say the Dell site works fine, did you actually try to customize 
>>>> a computer, making step by step choices of the options (which results in 
>>>> price differences)?  That is where the process bogs down.
>>>>
>>>> <quote>
>>>> I tried it with a clean profile, to no avail.
>>>> </quote>
>>>>
>>>> I forgot to mention that I am running on XP Home SP2
>>>>
>>>> Also forgot to mention that the patch method shows "Mozilla Firefox 
>>>> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
>>>> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
>>>> upgrade methods.
>>>>
>>>> I still can not explain the inability to uninstall, even using the 
>>>> uninstall command in the program folder.
>>>>
>>>> Irwin
>>>>
>>>>
>>> Irwin,
>>>
>>> FWIW, I tried it yesterday, going through the customization process & it
>>> worked fine for me.
>>>
>>> WinXP, FF 1.5.0.4  I have only used the update process since 1.5 came
>>> out.  The only extensions I have are Talkback & Popup ALT Attribute.  No
>>> themes other than the default.
>>>
>>> Can't help with uninstall issues at the moment, as I'm having issues
>>> with the Add/Remove Programs window.  After a few entries, the listing
>>> area turns solid black.  Unfortunately, FF is far enough down the list
>>> that it is not one of the few that are visible.  I just haven't gotten
>>> around to digging into that yet.
>>>
>> Alex, thanks for the reply!  Unfortunately, I didn't use the update 
>> process from 1.5 until 1.5.0.3 came out.  Since then - due to problems 
>> I've had - I've directly installed 1.5.0.3 and 1.5.0.4.  Right now, if I 
>> try to upgrade from 1.5, it installs 1.5.0.4, so there is now way for me 
>> to go thru the "step by step" process.
>>
>> You can try uninstall from the uninstall folder in the program folder; 
>> it's fail-safe because it will ask if you really mean it;  I can't get 
>> to that point.
>>
>> As I've said, there are differences that result from the two upgrade 
>> methods, but I don't have enough info to file a bug report.
>>
>> Irwin
>>
> 
> I tried the uninstall from the uninstall folder & I did get to the point
> where it asks if I really wanted to uninstall.  I stopped it at that
> point by saying no.
> 
> In addition to uninstall.exe, do you also have uninstall.ini?
> 
Yes.  See attached (if it makes it thru on this server)

-- 
Irwin Greenwald - Mozilla Champion
*Technical messages sent to my email address will be ignored*

Managing TB Profiles: http://www.mozilla.org/support/thunderbird/profile
Managing FF Profiles: http://www.mozilla.org/support/firefox/profile

--------------070205030500040808090401
Content-Type: text/plain;
 name="uninstall.ini"
Content-Transfer-Encoding: 7bit
Content-Disposition: inline;
 filename="uninstall.ini"


[General]
; Run Mode values:
;   Normal - Shows all dialogs.  Requires user input.
;   Auto   - Shows some dialogs, but none requiring user input.  It will
;            automatically uninstall the product using default values.
;   Silent - Show no dialogs at all.  It will uninstall product using default
;            values.
Run Mode=Normal

Company Name=Mozilla
Product Name=Mozilla Firefox

; Valid Path values:
;   PROGRAMFILESDIR
;   WINDISK
;   WINDIR
;   WINSYSDIR
;   COMMON_STARTUP
;   COMMON_PROGRAMS
;   COMMON_STARTMENU
;   COMMON_DESKTOP
;
;   PERSONAL_STARTUP
;   PERSONAL_PROGRAMS
;   PERSONAL_STARTMENU
;   PERSONAL_DESKTOP
;
;   PERSONAL_APPDATA
;   PERSONAL_CACHE
;   PERSONAL_COOKIES
;   PERSONAL_FAVORITES
;   PERSONAL_FONTS
;   PERSONAL_HISTORY
;   PERSONAL_NETHOOD
;   PERSONAL_PERSONAL
;   PERSONAL_PRINTHOOD (supported only under Windows NT)
;   PERSONAL_RECENT
;   PERSONAL_SENDTO
;   PERSONAL_TEMPLATES
;
;   PROGRAMFILESDIR
;   COMMONFILESDIR
;   MEDIAPATH
;   CONFIGPATH (supported only under Windows95 and Windows98)
;   DEVICEPATH

; This provides information on where in the Windows Registry to locate the Uninstall log files
;
Main Root Key=HKEY_LOCAL_MACHINE
Main Key=[Product WinRegKey]
Decrypt Main Key=TRUE

Root Key=HKEY_LOCAL_MACHINE
Key=[Product CurrentVersion]\Uninstall
Decrypt Key=TRUE

[Check Instance0]
Class Name=FirefoxMessageWindow
Window Name=
Process Name=firefox.exe
Pretty Name=Mozilla Firefox
Message=Mozilla Firefox is detected to be currently running.  Please quit Mozilla Firefox before continuing.  Click OK to exit Mozilla Firefox automatically and proceed with uninstallation.
Message wait=Shutting down Mozilla Firefox.  Please wait...

; This key indicates whether or not to close all the windows associated with
; the process id of this app instance window found.
Close All Process Windows=TRUE

; These keys are not normally necessary for checking instances.  They are
; set here because Mozilla requires a way to shut down it's turbo mode.
Extra Cmd0 Reg Key Root=HKEY_LOCAL_MACHINE
Extra Cmd0 Reg Key=Software\Microsoft\Windows\CurrentVersion\App Paths\firefox.exe
Extra Cmd0 Reg Name=
Extra Cmd0 Parameter=-kill

[Check Instance1]
Class Name=Netscape6MessageWindow
Window Name=
Process Name=Netscp.exe
Pretty Name=Netscape
;*** LOCALIZE ME BABY ***
Message=Netscape is detected to be currently running.  Please quit Netscape before continuing.  Click OK to exit Netscape automatically and proceed with uninstallation.
;*** LOCALIZE ME BABY ***
Message wait=Shutting down Netscape.  Please wait...

; This key indicates whether or not to close all the windows associated with
; the process id of this app instance window found.
Close All Process Windows=TRUE

; These keys are not normally necessary for checking instances.  They are
; set here because Netscape 6 requires a way to shut down it's turbo mode.
; This will stop at the first one that succeeds (key and file found).
Extra Cmd0 Reg Key Root=HKEY_LOCAL_MACHINE
Extra Cmd0 Reg Key=Software\Microsoft\Windows\CurrentVersion\App Paths\Netscp6.exe
Extra Cmd0 Reg Name=
Extra Cmd0 Parameter=-kill

Extra Cmd1 Reg Key Root=HKEY_LOCAL_MACHINE
Extra Cmd1 Reg Key=Software\Microsoft\Windows\CurrentVersion\App Paths\Netscp.exe
Extra Cmd1 Reg Name=
Extra Cmd1 Parameter=-kill


[Dialog Uninstall]
FONTNAME=MS Sans Serif
FONTSIZE=8
CHARSET=0
Show Dialog=TRUE
Title=Mozilla Firefox Uninstaller
Message0=Are you sure you want to completely remove %s and all of its components?

Uninstall=&Uninstall
Cancel=&Cancel
Message1=Uninstall has detected that the following shared file is no longer used by any programs.  If any programs still require the shared file and it is removed, those programs may no longer function.  Are you sure you want to remove this shared file?
Message2=Leaving this file will not harm your system.  If you are not sure, it is recommended that the shared file be not removed from the system.
FileName=File name:
No=&No
NoToAll=N&o to all
Yes=&Yes
YesToAll=Y&es to all
OK=OK

; This section attempts to restore/undo the desktop integration performed by the browser/mail
[Restore Desktop Integration]
Enabled=TRUE

; This section attempts to cleanup the UnreadMail registry keys set up by mail.
[Cleanup Mail Integration]
Enabled=TRUE

[Messages]
ERROR_DLL_LOAD=Could not load %s
ERROR_STRING_LOAD=Could not load string resource ID %d
ERROR_STRING_NULL=Null pointer encountered.
ERROR_GLOBALALLOC=Memory allocation error.
ERROR_FAILED=%s failed.
ERROR_DIALOG_CREATE=Could not create %s dialog.
DLGQUITTITLE=Question
DLGQUITMSG=Are you sure you want to cancel?
ERROR_GET_SYSTEM_DIRECTORY_FAILED=GetSystemDirectory() failed.
ERROR_GET_WINDOWS_DIRECTORY_FAILED=GetWindowsDirectory() failed.
ERROR_CREATE_TEMP_DIR=Uninstall was not able to create the TEMP directory: %s
ERROR_SETUP_REQUIREMENT=Windows95 or greater Operating System is required!  Exiting Uninstall...
MB_WARNING_STR=Warning
ERROR_UNINSTALL_LOG_FOLDER=Uninstall log folder not found:%s
MB_MESSAGE_STR=Message
DLG_REMOVE_FILE_TITLE=Remove File?
ERROR_GETVERSION=GetVersionEx() failed!
MB_ATTENTION_STR=Attention
MSG_FORCE_QUIT_PROCESS=Uninstall has detected that %s (%s) is still running.  Click OK to quit %s and proceed with uninstallation. Alternatively, use the Windows Task Manager to quit %s, and then click OK to continue with uninstallation.
MSG_FORCE_QUIT_PROCESS_FAILED=Uninstall will now exit.  Uninstall could not continue because %s (%s) is still running. Try manually quitting %s using Windows Task Manager, and then run Uninstall again.
MSG_DELETE_INSTALLATION_PATH=Not all files were uninstalled from the installation directory:\n\n  %s\n\nDo you want to completely delete this directory?
MSG_INSTALLATION_PATH_WITHIN_WINDIR=Uninstall has detected that the installation path of Mozilla Firefox is installed to a folder within your Windows folder.  Uninstall will not attempt to delete this installation due to the potential removal of critical system files.
; Localize me!!
MSG_UNINSTALL_COMPLETE=Mozilla Firefox has been removed from your computer.
MSG_UNINSTALL_SURVEY=Tell us what you thought of Mozilla Firefox.

--------------070205030500040808090401--

Irwin Greenwald wrote:
> Alex wrote:
>> Irwin Greenwald wrote:
>>> Alex wrote:
>>>> Irwin Greenwald wrote:
>>>>> Ron Hunter wrote:
>>>>>> Irwin Greenwald wrote:
>>>>>>> I have had numerous difficulties with FF 1.5.0.0.4, in particular, 
>>>>>>> some sites often just hang when I click on links.  A particularly bad 
>>>>>>> site is  Dell http://www.dell.com/, which - when I try to configure a 
>>>>>>> computer - gets all kinds of "waiting for dell" status bar messages.  
>>>>>>> I tried it with a clean profile, to no avail.  It works flawlessly 
>>>>>>> with IE.
>>>>>>>
>>>>>>> I downloaded fresh copies of 1.5.0.3 and 1.5.0.4 with the intent of 
>>>>>>> uninstalling the latter and then trying the former. *The uninstall 
>>>>>>> process hung*.  So I installed 1.5.0.3 on top of 1.5.0.4. The Dell 
>>>>>>> site now works flawlessly.  However, I cannot uninstall this version 
>>>>>>> of FF either!  So I installed 1.5.0.4 on top of it and it works better 
>>>>>>> than it had but not perfectly.  Still can't uninstall.
>>>>>>>
>>>>>>> Deleted the uninstall folder and installed 1.5.0.3. Used System 
>>>>>>> Mechanic to uninstall 1.5.0.3 and emptied program folder.  Installed 
>>>>>>> 1.5.0.4 and it works fine on Dell site. Still can not uninstall!!!
>>>>>>>
>>>>>>> Originally, I upgraded to 1.5.0.3 and thence to 1.5.0.4 via the "check 
>>>>>>> for updates" menu, which means that I downloaded patches to the 
>>>>>>> existing install.  Tonight, I upgraded by downloading complete install 
>>>>>>> packages.  The difference in FF performance is significantly better 
>>>>>>> using the full download method. This makes me quite suspicious of the 
>>>>>>> "auto update process".
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>> I have used the auto update process on all 3 of my computers for the 
>>>>>> last two upgrades with no problems whatsoever.  The Dell site works fine 
>>>>>> here.  Suggest you look in your profile or list of extensions for the 
>>>>>> cause....
>>>>> When you say the Dell site works fine, did you actually try to customize 
>>>>> a computer, making step by step choices of the options (which results in 
>>>>> price differences)?  That is where the process bogs down.
>>>>>
>>>>> <quote>
>>>>> I tried it with a clean profile, to no avail.
>>>>> </quote>
>>>>>
>>>>> I forgot to mention that I am running on XP Home SP2
>>>>>
>>>>> Also forgot to mention that the patch method shows "Mozilla Firefox 
>>>>> 1.5.0.x" in Add/Remove Programs, while the full install method shows 
>>>>> "Mozilla Firefox 1.5".  Thus there are certainly differences between the 
>>>>> upgrade methods.
>>>>>
>>>>> I still can not explain the inability to uninstall, even using the 
>>>>> uninstall command in the program folder.
>>>>>
>>>>> Irwin
>>>>>
>>>>>
>>>> Irwin,
>>>>
>>>> FWIW, I tried it yesterday, going through the customization process & it
>>>> worked fine for me.
>>>>
>>>> WinXP, FF 1.5.0.4  I have only used the update process since 1.5 came
>>>> out.  The only extensions I have are Talkback & Popup ALT Attribute.  No
>>>> themes other than the default.
>>>>
>>>> Can't help with uninstall issues at the moment, as I'm having issues
>>>> with the Add/Remove Programs window.  After a few entries, the listing
>>>> area turns solid black.  Unfortunately, FF is far enough down the list
>>>> that it is not one of the few that are visible.  I just haven't gotten
>>>> around to digging into that yet.
>>>>
>>> Alex, thanks for the reply!  Unfortunately, I didn't use the update 
>>> process from 1.5 until 1.5.0.3 came out.  Since then - due to problems 
>>> I've had - I've directly installed 1.5.0.3 and 1.5.0.4.  Right now, if I 
>>> try to upgrade from 1.5, it installs 1.5.0.4, so there is now way for me 
>>> to go thru the "step by step" process.
>>>
>>> You can try uninstall from the uninstall folder in the program folder; 
>>> it's fail-safe because it will ask if you really mean it;  I can't get 
>>> to that point.
>>>
>>> As I've said, there are differences that result from the two upgrade 
>>> methods, but I don't have enough info to file a bug report.
>>>
>>> Irwin
>>>
>> I tried the uninstall from the uninstall folder & I did get to the point
>> where it asks if I really wanted to uninstall.  I stopped it at that
>> point by saying no.
>>
>> In addition to uninstall.exe, do you also have uninstall.ini?
>>
> Yes.  See attached (if it makes it thru on this server)

<uninstall.ini snipped for brevity>

OK, it came through fine, & matches what I have.

Are you comfortable with the registry editor?  If so, you could try the
following.  You may want to set a restore point first.

You could use System Mechanic, as you did before, but I would at least
check using the registry editor after you do that.  I've not used System
Mechanic myself, but I have read that different registry cleaning
programs have varying degrees of success.

1.  Delete the program folder.
2.  Open the registry editor [Start -> Run -> regedit].
3.  Go to HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla & click on the + sign.
4.  Delete any folders in the left pane that refer to FF.
5.  This same key structure is also present in the
HKEY_CURRENT_USER\Software\Mozilla tree.  I don't know if removing the
entries under HKEY_LOCAL_MACHINE will automagically take care of these
or not.  For completeness sake, you could delete these as well.
6.  Exit the registry editor.

At this point I would re-boot the machine & then install 1.5.0.4.

-- 
Alex

Irwin Greenwald wrote:
> I have had numerous difficulties with FF 1.5.0.0.4, in particular, some 
> sites often just hang when I click on links.  A particularly bad site is 
>  Dell http://www.dell.com/, which - when I try to configure a computer - 
> gets all kinds of "waiting for dell" status bar messages.  I tried it 
> with a clean profile, to no avail.  It works flawlessly with IE.

Data point: I have FF 1.5.0.4 upgraded through auto-update, and just 
went on the Dell site, and configured (custom, yes, by picking all the 
options after clicking the green "Configure" button) a system.

No problems at all.