support/what support
Name: William Johnson Email: william0992atsbcglobaldotnet Product: Firefox Summary: support/what support Comments: your support? department for Firefox issues is nothing but a circular maze of unbelievably confusing information that is of no use for the layman and I would dump this piece of trash if I didn't need it for certain websites. I don't know how to reprogram the many bugs or fix the many websites broken by this thing and its "error console" with no directions as to what to do with it. What is it's purpose if there is no help function for it? This is so frustrating. Could somebody just tell a layman what to do with tech problems other than riding the merry-go-round you call technical support which isn't really tech support at all? But forums that nobody answers. Where are the updates for the multitude of bug fixes I see documented somewhere I keep bumping into on your website. I think you all believe Firefox is its' own living being fixing itself. There aren't enough words to say how frustrated I am that you can run a business like this!!!!!!!!!!!!!!!!!!!!! Browser Details: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 From URL: http://hendrix.mozilla.org/ Note to readers: Hendrix gives no expectation of a response to this feedback but if you wish to provide one you must BCC (not CC) the sender for them to see it.
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William
5/15/2010 2:33:10 AM
mozilla.feedback.firefox
118464 articles. 
8 followers.
1 Replies
4743 Views
"William Johnson" > Summary: support/what support > > Comments: > your support? department for Firefox issues is nothing but a circular > maze of unbelievably confusing information that is of no use for the > layman and I would dump this piece of trash if I didn't need it for > certain websites. I don't know how to reprogram the many bugs or fix > the many websites broken by this thing and its "error console" with no > directions as to what to do with it. What is it's purpose if there is > no help function for it? This is so frustrating. Could somebody just > tell a layman what to do with tech problems other than riding the > merry-go-round you call technical support which isn't really tech > support at all? But forums that nobody answers. Where are the updates > for the multitude of bug fixes I see documented somewhere I keep bumping > into on your website. I think you all believe Firefox is its' own > living being fixing itself. There aren't enough words to say how > frustrated I am that you can run a business like this!!!!!!!!!!!!!!!!!!!!! > > Browser Details: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 > From URL: http://hendrix.mozilla.org/ > > Note to readers: Hendrix gives no expectation of a response to this feedback > but if you wish to provide one you must BCC (not CC) the sender for them to > see it. You're absolutely right Hendrix turns off users, and forums are usually bad substitutes for newsgroups. Hendrix is for comments / praise / grief and does get the attention of Mozilla developers, but not answers to questions. The group serves it's purpose as to counting the number of likes / dislike /problems so Mozilla knows where to try to make things better. So Mozilla developers saw your message, but does not respond. You can read that in Hendrix where you posted. To get answers, subscribe to a user newsgroup with your newsreader, the newsgroup for Firefox is mozilla.support.firefox, see http://ilias.ca/blog/2006/01/instructions-for-new-newsgroup-server/ where other users such as yourself and people like me can ask questions and get answers from other users. Mozilla employees rarely visit support newsgroups.
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David
5/16/2010 8:30:30 PM
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