Free SkypeOut to US and Canada not free to US residents?

This past May 15, Skype announced a promotion where Skype users located 
in the United States and Canada could use SkypeOut, a pay service where 
once can use Skype to call landline and cellular telephones, to place 
calls to landline and cell phonces located inside the US or Canada free 
of charge until the end of 2006:

http://share.skype.com/sites/en/2006/05/free_calls_to_all_landlines_an.h
tml

Of course, some Skype users complained that they couldn't use the free 
calls -- the Skype software would show the message "You need Skype 
Credit to call to ordinary phones" -- so Skype directed those who had 
this problem to "report their public IP address and location to Customer 
Service":

http://share.skype.com/sites/en/2006/05/free_north_american_phone_call.h
tml

Two days ago, I decided to try out this offer. I made a test call to my 
cellphone from my copy of Skype, and the call went through successfully. 
However, I did get the aforementioned alert message, so, following the 
recommendation given in the latter article, I sent a message to Skype 
Customer Service, giving my location (Indianapolis, IN USA) and my IP 
address (which I got from typing "ipconfig" in the Windows XP Command 
Prompt window).

A few minutes ago, I got a reply which really surprised me:

"Skype uses standard internet practices to determine your location and 
whether you call is eligible for free calling within the US and Canada.  
We look at your IP address which is generated by your internet service 
provider to ensure your location is within the US or Canada.  

"*According to our data your IP address is not within the US or Canada 
and therefore your SkypeOut calls are not free of charge.*"

<emphasis added>

What the...? I've been living in Indianapolis for more than eleven 
years, and anyone with access to a world map can plainly see that it's 
in the United States. Moreover, Comcast is a US-based ISP. How can they 
say that my IP address is NOT in the US?

"In some cases it is possible that users physically located in the US or 
Canada may have a IP address that places them elsewhere if they are 
logging into a corporate internet system or have IP addresses that can 
shift day to day (dynamic IP address).  We suggest that you talk to your 
internet service provide in order to ensure that you have a proper 
US/Canada IP address in order to ensure that you can take part in our 
promotion."

I do have a dynamic IP address, but I didn't think that its assigned 
from a range that comes from servers located outside the US. So I did an 
IP Whois on SamSpade.org and found that my IP is in a range registered 
to two Comcast servers, one here in Indianapolis, and one in New Jersey.

I replied to Skype Customer Service with the info I C&P'd from 
SamSpade.org, along with attribution. I also contacted Comcast HSI Tech 
Support via live chat and confirmed that my IP address is in the US, and 
saved a transscript of the chat for my records.

Can anyone else think of anything that could bolster my case WRT this 
issue? 

TIA,

-- 
Glenn Shaw � Indianapolis, IN USA
To reply by e-mail, remove "nospam" and swap "cast" and "net"
0
Glenn
6/10/2006 6:15:45 PM
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"Glenn Shaw" <togusa@nospamcomnet.cast> wrote...
>
>
> "*According to our data your IP address is not within the US or Canada
> and therefore your SkypeOut calls are not free of charge.*"
>
> <emphasis added>
>
> What the...? I've been living in Indianapolis for more than eleven
> years, and anyone with access to a world map can plainly see that it's
> in the United States. Moreover, Comcast is a US-based ISP. How can they
> say that my IP address is NOT in the US?

What did they say when you forwarded them the results of a Whois inquiry 
that shows you are in the US?


0
John
6/10/2006 8:12:58 PM
"John R Weiss" <jrweiss98155@NOSPAM.comcast.net> wrote in news:e6f96f$109t
$1@news.grc.com:

> What did they say when you forwarded them the results of a Whois inquiry 
> that shows you are in the US?

I agree, you have done all you can really.  You need to pester Skype to get 
that netblock included.
Next time try dnsstuff.com  I have found it does more than Samspade.
Can you post the results here so we can have a look too?

-- 
Ciao, Dave
0
Dave
6/11/2006 3:21:16 AM
In article <Xns97DE911A850E8togusacomcastnet@4.79.142.203>, Glenn Shaw 
writes
>Two days ago, I decided to try out this offer. I made a test call to my 
>cellphone from my copy of Skype, and the call went through 
>successfully. However, I did get the aforementioned alert message, so, 
>following the recommendation given in the latter article, I sent a 
>message to Skype Customer Service, giving my location (Indianapolis, IN 
>USA) and my IP address (which I got from typing "ipconfig" in the 
>Windows XP Command Prompt window).

What was the IP address? If you're behind a router it wouldn't have been 
your public address. Some modem's may have the same effect.

>A few minutes ago, I got a reply which really surprised me:
>
>"Skype uses standard internet practices to determine your location and 
>whether you call is eligible for free calling within the US and Canada. 
>We look at your IP address which is generated by your internet service 
>provider to ensure your location is within the US or Canada.
>
>"*According to our data your IP address is not within the US or Canada 
>and therefore your SkypeOut calls are not free of charge.*"
>
><emphasis added>
>
>What the...? I've been living in Indianapolis for more than eleven 
>years, and anyone with access to a world map can plainly see that it's 
>in the United States. Moreover, Comcast is a US-based ISP. How can they 
>say that my IP address is NOT in the US?

To confirm that the address you sent them is the public one [as opposed 
to an internal LAN address] use something like http://ipchicken.com/ The 
entry page to ShieldsUp! will also give you your IP address. And it's 
visible in the headers of any posts _you_ download from GRC in the 
X-Original-Reader header.
-- 
GRC Newsgroups/Guidelines/No Regrets:
http://www.imilly.com/noregrets.htm
 From invalid, Reply To works.
Kevin A.
0
Kevin
6/11/2006 9:13:23 AM
John R Weiss wrote in grc.techtalk:

> "Glenn Shaw" <togusa@nospamcomnet.cast> wrote...
>>
>>
>> "*According to our data your IP address is not within the US or
>> Canada and therefore your SkypeOut calls are not free of charge.*"
>>
>> <emphasis added>
>>
>> What the...? I've been living in Indianapolis for more than eleven
>> years, and anyone with access to a world map can plainly see that
>> it's in the United States. Moreover, Comcast is a US-based ISP. How
>> can they say that my IP address is NOT in the US?
> 
> What did they say when you forwarded them the results of a Whois
> inquiry that shows you are in the US?

I haven't gotten a response yet. After I fired off my reply to their e-
mail, I got an automated response saying that I should receive a reply 
within 72 hours, so I should find out sometime tomorrow or Tuesday.

-- 
Glenn Shaw � Indianapolis, IN USA
To reply by e-mail, remove "nospam" and swap "cast" and "net"
0
Glenn
6/11/2006 2:48:36 PM
Dave Taylor wrote in grc.techtalk:

> "John R Weiss" <jrweiss98155@NOSPAM.comcast.net> wrote in
> news:e6f96f$109t $1@news.grc.com:
> 
>> What did they say when you forwarded them the results of a Whois
>> inquiry that shows you are in the US?
> 
> I agree, you have done all you can really.  You need to pester Skype
> to get that netblock included.
> Next time try dnsstuff.com  I have found it does more than Samspade.
> Can you post the results here so we can have a look too?
 
Let's see, here we go....

http://www.dnsstuff.com/tools/whois.ch?ip=68.58.34.251

-- 
Glenn Shaw � Indianapolis, IN USA
To reply by e-mail, remove "nospam" and swap "cast" and "net"
0
Glenn
6/11/2006 2:50:34 PM
Kevin A. wrote in grc.techtalk:

> What was the IP address? If you're behind a router it wouldn't have
> been your public address. Some modem's may have the same effect.

My IP address, which I got by typing "ipconfig /all" into the Command 
Prompt window (I use XP Pro, BTW), is 68.58.34.251.

I'm not using a router (I really should, though, if only as a hardware 
firewall), and my Motorola SURFboard SB4200 cable modem doesn't seem to 
be playing havoc with the IP address.

<snip>

> To confirm that the address you sent them is the public one [as
> opposed to an internal LAN address] use something like
> http://ipchicken.com/ 

Here's what it threw up:

Current IP Address: 68.58.34.251

Advanced:
- Name Address: c-68-58-34-251.hsd1.in.comcast.net
- Remote Port: 2045
- Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) 
Gecko/20060508 Firefox/1.5.0.4

(I use Firefox 1.5.0.4.)
  	 
> The entry page to ShieldsUp! will also give you your IP address. 

Which it does, along with the unique "machine name" 
(c-68-58-34-251.hsd1.in.comcast.net) 
which also includes the comcast.net domain.

> And it's visible in the headers of any posts _you_
> download from GRC in the X-Original-Reader header.

Ah, so it is.

I also contacted Comcast Technical Support yesterday via live online 
chat, and they confirmed that my IP address is indeed in the US.

I still don't understand why Skype Customer Service would think that 
it's not located in the US, though.

-- 
Glenn Shaw � Indianapolis, IN USA
To reply by e-mail, remove "nospam" and swap "cast" and "net"
0
Glenn
6/11/2006 3:03:58 PM
In article <Xns97DF70964867togusacomcastnet@4.79.142.203>, Glenn Shaw 
writes

[snip lots of corroborating proof]

>I still don't understand why Skype Customer Service would think that 
>it's not located in the US, though.

Customer Service in this case must be related to Tech Support. And while 
there are good tech support people, we all know what that _can_ mean. 
:-(

Hopefully a real human will look at your follow-up and make a valid 
decision.

Please let us know what they say. :-)
-- 
GRC Newsgroups/Guidelines/No Regrets:
http://www.imilly.com/noregrets.htm
 From invalid, Reply To works.
Kevin A.
0
Kevin
6/11/2006 11:36:42 PM
Glenn Shaw <togusa@nospamcomnet.cast> wrote in 
news:Xns97DF6E50C5006togusacomcastnet@4.79.142.203:

> Let's see, here we go....
> 
> http://www.dnsstuff.com/tools/whois.ch?ip=68.58.34.251
> 
> -- 
> Glenn Shaw  Indianapolis, IN USA
> To reply by e-mail, remove "nospam" and swap "cast" and "net"
> 
> 

http://www.dnsstuff.com/tools/whois.ch?ip=!NET-68-58-0-0-1&cache=off

Note that Location: Unknown

Geolocation may be what Skype uses?

Pester Skype as it is obviously a USA IP.
This page shows it as USA though.
http://www.dnsstuff.com/tools/ipall.ch?domain=68.58.34.251 

-- 
Ciao, Dave
0
Dave
6/12/2006 6:36:46 AM
Dave Taylor wrote in grc.techtalk:

> Pester Skype as it is obviously a USA IP.

Well, they said that they'd respond within 72 hours to my reply, and that 
comes up tomorrow. If I don't get a reply by the end of the day, I'll 
pester Skype some more 'til they cry uncle. ;)

-- 
Glenn Shaw � Indianapolis, IN USA
To reply by e-mail, remove "nospam" and swap "cast" and "net"
0
Glenn
6/13/2006 1:02:32 AM
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