Help desk system

I'm hoping that this is sufficiently on-topic, if not I apologise.

Can anyone recommend a web-based help desk app. for a small software 
company.

MTIA

-- 
Ed.
0
Ed
2/12/2009 2:42:10 PM
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> I'm hoping that this is sufficiently on-topic, if not I apologise.
> 
> Can anyone recommend a web-based help desk app. for a small software 
> company.

Helpspot - www.userscape.com
0
David
2/12/2009 3:11:01 PM
look into the free SharePoint services (not SP-Server!) for Windows 2003 
Server and on the MS-page you'll find many templates, one of it is a help-desk 
template;


:-) Thomas Pfister

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> I'm hoping that this is sufficiently on-topic, if not I apologise.
> 
> Can anyone recommend a web-based help desk app. for a small software
> company.
> 
> MTIA
>
0
Thomas
2/12/2009 4:59:02 PM
"Ed Weatherup" <invalid@invalid.invalid> wrote in message 
news:80616@forums.codegear.com...
> I'm hoping that this is sufficiently on-topic, if not I apologise.
>
> Can anyone recommend a web-based help desk app. for a small software 
> company.

Support Suite

http://www.kayako.com/

--
Kevin Powick
0
Kevin
2/12/2009 7:34:09 PM
Ed Weatherup schrieb:
> I'm hoping that this is sufficiently on-topic, if not I apologise.
> 
> Can anyone recommend a web-based help desk app. for a small software 
> company.
> 
> MTIA
> 

If you're looking for something like a bug tracker then Mantis would be
quite ok. It's free and afaik MySQL and PHP based.

Greetings

Markus
0
Markus
2/12/2009 8:51:59 PM
Ed Weatherup wrote:
> 
> Can anyone recommend a web-based help desk app. for a small software 
> company.

"House on the hill" software is pretty good. We have been using the GUI 
and Web client for years.


Graeme.
0
Graeme
2/12/2009 9:51:24 PM
Help Desk Authority  is really good for ticket tracking and it includes asset management. 
With every created ticket you can get all necessary information about the actual state of implemented software and hardware on a target desktop. It's extremely useful feature that I use all the time to help solve tickets.

http://www.scriptlogic.com/products/help-desk-authority
0
Fredrick
5/25/2009 3:19:29 PM
Reply:

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