We purchased a 10 user SQLAnywhere 11 version in Dec'08 and would like
to know whether we are automatically entitled to download any EBFs for
this version and are we entitled to the 11.01 maintenance release and
subsequent EBFs?

Hi,

when you bought SQL Anywhere in Dezember you might have also bought  
"automatically" support for one year. And from what I know that allows you  
to upgrade without any charge to a newer build and even to a newer  
version. But sales might give you a more accurate answer.

The EBFs and minor upgrades are available without a support contract. Only  
a Sybase.com account is needed.

Kind regards,

dietrich

On Tue, 07 Jul 2009 03:37:39 +0200, Peter Brooks  
<admin@nospam.infobase.com.au> wrote:

> We purchased a 10 user SQLAnywhere 11 version in Dec'08 and would like
> to know whether we are automatically entitled to download any EBFs for
> this version and are we entitled to the 11.01 maintenance release and
> subsequent EBFs?
>
>

You are entitled to apply any EBF or maintenance release available on downloads.sybase.com.

-- 
Joshua Savill
Sybase Inc. - Product Manager



Peter Brooks wrote:

> We purchased a 10 user SQLAnywhere 11 version in Dec'08 and would like
> to know whether we are automatically entitled to download any EBFs for
> this version and are we entitled to the 11.01 maintenance release and
> subsequent EBFs?
> 
> 

Hi Dietrich,

Thanks for response. We did not purchase maintenance with the
SQLAnywhere version but we have always assumed that we are entitled to
download and apply EBFs and maintenance releases.

On 7 Jul 2009 00:52:28 -0700, "Dietrich [Sybase iAnywhere]"
<Dietrich@ianywhere.sybase.germany> wrote:

>Hi,
>
>when you bought SQL Anywhere in Dezember you might have also bought  
>"automatically" support for one year. And from what I know that allows you  
>to upgrade without any charge to a newer build and even to a newer  
>version. But sales might give you a more accurate answer.
>
>The EBFs and minor upgrades are available without a support contract. Only  
>a Sybase.com account is needed.
>
>Kind regards,
>
>dietrich
>
>On Tue, 07 Jul 2009 03:37:39 +0200, Peter Brooks  
><admin@nospam.infobase.com.au> wrote:
>
>> We purchased a 10 user SQLAnywhere 11 version in Dec'08 and would like
>> to know whether we are automatically entitled to download any EBFs for
>> this version and are we entitled to the 11.01 maintenance release and
>> subsequent EBFs?
>>
>>