Connection with the server was reset

We are running a patch management server (6.3.2.700) at our central
site. All the remote sites have a server which is configured as a
distribution point.

All clients on that site will have a policy which points their client
(6.3.2.858) to the local distribution point.

On one of the sites, the majority of patches are failing to deploy with
the error being "Failed 0x0000190D". When this is expanded, the error
is:

ConnectionHTTP::read exception The connection with the server was
reset
12031 [SoftPackage.cpp:1422]
2008/03/25 17:15:01.0059,0,ConnectionHTTP::read exception The
connection with the server was reset

The strange thing is that some of the PCs on that site got the patches
fine, but most of them failed with exactly the same error.

Any thoughts would be much appreciated.


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0
nferguson89
3/25/2008 4:56:01 PM
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Nferguson89,

was this at different times, or all at once? Was the server rebooted?

-- 

Shaun Pond


0
Shaun
3/25/2008 5:38:00 PM
It was at different times.

I have since rebooted the client PC, the Distribution Point server and
the Patch Management server.

I then retried pushing out MS08-010 to one of the clients that were
failing and got exactly the same issue. The following was in the client
log:

2008/03/27 14:57:50.0025,0,A failure occurred while downloading :
FileName: 0B0FBB32-385C-4974-9869-4F49CBF0D3F7
Location:
/UpdateStorage/00000000-0000-0000-0000-000000000000/5119B36C-74F1-48C7-9AF0-19DBA890076C/

ConnectionHTTP::read exception The connection with the server was
reset
12031 [SoftPackage.cpp:1422]


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nferguson89
3/27/2008 2:26:01 PM
Nferguson89,

have you moved the storage location?

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0
Shaun
3/27/2008 3:54:44 PM
I believe it was moved in the past.


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nferguson89
3/27/2008 5:06:02 PM
Nferguson89,

sounds to me like the whole procedure wasn't completed... see http://support.lumension.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_faqid=393&p_created=1159202226&p_sid=1LhqrM_i&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQmcF9ncmlkc29ydD0mcF9yb3dfY250PTI3JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXN0b3JhZ2U*&p_li=&p_topview=1

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0
Shaun
3/27/2008 5:38:30 PM
OK, I have followed the instructions and the test deployments worked
fine.

I then tried pushing out a patch (MS08-010) to one of the clients that
was having the issue and it still fails with exactly the same error: 

2008/03/28 13:46:41.0246,0,ConnectionHTTP::read exception The
connection with the server was reset
12031 [Connections.cpp:1121]
2008/03/28 13:46:41.0387,0,A failure occurred while downloading :
FileName: 0B0FBB32-385C-4974-9869-4F49CBF0D3F7
Location:
/UpdateStorage/00000000-0000-0000-0000-000000000000/5119B36C-74F1-48C7-9AF0-19DBA890076C/

ConnectionHTTP::read exception The connection with the server was
reset
12031 [SoftPackage.cpp:1422]


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nferguson89
3/28/2008 12:56:01 PM
Nferguson89,

firewall problem? 

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0
Shaun
3/28/2008 1:49:36 PM
I don't think  it is a firewall issue.

If I open a browser on the remote PC and enter the URL mentioned in the
error message  i.e.

http://tinyurl.com/2r3bc8

it will download ok.

I can also see files listed in the PDP cache directory which indicates
it does seem to be pulling down files.


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nferguson89
3/28/2008 2:56:02 PM
Nferguson89,

OK, I think I'm going to have to ask Patchlink on this one - do you 
have http://download.novell.com/Download?buildid=73ZC5RJQ6sg~ 
installed? If you do, I need to know the OS/SP on the server, and the 
SQL version you're using

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0
Shaun
3/28/2008 3:32:22 PM
I do not have hot-fix 2 installed.

OS is Windows Server 2003 SP1 (standard)
Microsoft SQL Server 2005 - 9.00.1399.06 RTM Express Edition


Thanks


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nferguson89
3/28/2008 4:36:01 PM
Nferguson89,

OK, then I'm going to ask if you could install the hot fix please, PL 
are treating it as a minimum fix, they won't look at any issues unless 
you've installed it... :(

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0
Shaun
3/28/2008 4:53:10 PM
Having checked the TID #3343607 it would appear the hotfix has already
been applied.

NickF


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nferguson89
3/28/2008 5:26:02 PM
Nferguson89,

I appreciate that you have checked the KB article regarding the moving 
of storage, but Lumension have asked for confirmation: "In registry 
please verify the location of the storage folder. 
HLKM/software/Patchlink.com/Update/ISAPI/Storage key. Be sure this is 
pointing to the new storage location.
verify the local path is correct ( new storage location)
That setting must match with the IIS setting ... in IIS expand the PLUS 
webSite, right click on the UpdateStorage folder and verify the "Local 
Path" is set to the new storage location.

there is still an entry in the SQL table 'SystemConfig' that must be 
correct also. check the value of the Storage Item in that table. Be 
sure that points to the new storage location."

-- 

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0
Shaun
3/31/2008 1:09:44 PM
OK verified.

In IIS the UpdateStorage has a local path of F:\Patchlink\Update
Server\Storage

The registry key is:
HKEY_LOCAL_MACHINE\SOFTWARE\PatchLink.com\Update\ISAPI\Storage
is set to F:\Patchlink\Update Server\Storage

The database is set:
PLUS.dbo.SystemConfig
Storage = F:\Patchlink\Update Server\Storage

As far a I can see they all match.

NickF


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nferguson89
3/31/2008 2:06:02 PM
Nferguson89,

thanks ;) Sometimes you have to do these things to keep support happy

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0
Shaun
3/31/2008 2:36:38 PM
On one of my clients that was failing I changed the logging to DEBUG
level
It seems to suggest it is opening a connection directly to the PLUS
server even though the client is configured to use a local PDP
(highlighted below).

Is this correct?

Logfile:
2008/04/01 11:02:33.0487,0,the agent is deploying a task
43a02238-a3d0-476c-a42d-f50949dc1a09 entitled 'ms07-067 944653 (xpsp2)
vulnerability in macrovision driver'. [taskmanager.cpp:355]
2008/04/01 11:02:33.0487,0,taskmanager state: deploying
[taskmanager.cpp:232]
2008/04/01 11:02:33.0507,0,agent is retrieving a package from update
server. [softpackage.cpp:4462]
2008/04/01 11:02:33.0517,0,sleeping till next check for 10800 seconds.
[agentthread.cpp:373]
2008/04/01 11:02:33.0517,0,httpsession::open: to host:
http://plus-server/update/gravitixisapi.dll [httpsession.cpp:71]
2008/04/01 11:02:48.0929,0,getsoftpackage package id =
4714291d-47c5-4246-a118-31982714661d [softpackage.cpp:4523]
2008/04/01 11:02:48.0939,0,the deployment is chainable
[softpackage.cpp:4735]
2008/04/01 11:02:48.0949,0,expanded path = file://c:\windows\temp/
[softpackage.cpp:552]
2008/04/01 11:02:48.0959,0,expanded path = http://tinyurl.com/3yqaup
[softpackage.cpp:478]
2008/04/01 11:02:48.0969,0,expanded path = file://c:\windows\temp/
[softpackage.cpp:478]
2008/04/01 11:02:48.0969,0,create temp retrieved
file://c:\windows\temp\4714291d-47c5-4246-a118-31982714661d\
[softpackage.cpp:120]
2008/04/01 11:02:48.0979,0,after parsing path =
file://c:\windows\temp\4714291d-47c5-4246-a118-31982714661d\
[softpackage.cpp:132]
2008/04/01 11:02:48.0979,0,top of detective loop. [detective.cpp:124]
2008/04/01 11:02:48.0989,0,starting download of module
cd2abe73-0356-43fa-8e34-da81111bf383 [softpackage.cpp:1340]
2008/04/01 11:02:48.0999,0,*open http session to plus-server:80
[connections.cpp:781]*
2008/04/01 11:02:49.0219,0,http request succeeded 200
[connections.cpp:926]
2008/04/01 11:02:49.0229,0,dwattrib = ffffffff [connections.cpp:151]
2008/04/01 11:03:41.0064,0,connectionhttp::read exception the
connection with the server was reset
12031 [connections.cpp:1121]
2008/04/01 11:03:41.0064,0,connectionhttp::read exception the
connection with the server was reset
12031 [connections.cpp:1122]
2008/04/01 11:03:41.0074,0,module (p@��3�3�3�3`�): download
details [connections.cpp:1662]
2008/04/01 11:03:41.0074,0,number of bytes read from the server are
442368. [connections.cpp:1668]
2008/04/01 11:03:41.0084,0,module size: 442368 [connections.cpp:1669]
2008/04/01 11:03:41.0174,0,a failure occurred while downloading :
filename: cd2abe73-0356-43fa-8e34-da81111bf383
location:
/updatestorage/00000000-0000-0000-0000-000000000000/4714291d-47c5-4246-a118-31982714661d/

connectionhttp::read exception the connection with the server was
reset
12031 [softpackage.cpp:1422]
2008/04/01 11:03:41.0174,0,download failed. reason (filename:
cd2abe73-0356-43fa-8e34-da81111bf383
location:
/updatestorage/00000000-0000-0000-0000-000000000000/4714291d-47c5-4246-a118-31982714661d/

connectionhttp::read exception the connection with the server was
reset
12031).
agent waiting for 1 minutes before resuming the download
[softpackage.cpp:1428]


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nferguson89
4/1/2008 10:36:02 AM
Nferguson89,

yes, that's how I would read that

-- 

Shaun Pond


0
Shaun
4/1/2008 11:35:30 AM
Nferguson89,

a suggestion from PL: "If the customer is able to browse to that location and download he would be using his ID as authentication. If the deployment does not work it could be because the rights of the "local system" account have been limited.

On a test machine change the Novell Update Service to run under a different account..perhaps the users account or even "administrator"

then restart the agent on that machine and try to deploy to it."

-- 

Shaun Pond


0
Shaun
4/9/2008 7:17:54 AM
Nferguson89,

any update please, before PL close the ticket?

-- 

Shaun Pond


0
Shaun
4/15/2008 3:58:22 PM
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