iprint client looks very slow to connect to the printer.

Hi,

Our system:
Windows 2000 SP4, Terminal Server
Citrix MetaFrame XPe 1.8
Iprint Client version 3.11

We are using the iprint system since almost 1 year without any major 
problems, well all have been solved ... . But know we are having some kind 
of slowness issue. Let me explain ...
When a user wants to print, he goes to the print menu, where you can 
choose for a printer, so he clicks on a printer and then he have to wait 
in between 10 & 20 seconds before the printer is selected/ If the user 
asked to print to the default printer, the applications (word, lotus 
notes, ...) will say that the printer is not ready. If you start a printer 
control, you can see that the printer is not yet ready ...
We have this issue since we installed the SP4 on windows 2000

I already installed the same printer via IP, and it works directly. I also 
downgraded the iprint client, but it's the same.
I don't think it has something to do with the iprint client itself, most 
likely with the SP4, but i'm wondering if someone experienced the same 
issue ...

Any help is welcome.

Thanks
0
william
12/6/2004 5:42:49 PM
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0
Automatic
12/11/2004 9:30:48 AM
I am experiencing a very similar problem.  I called Novell earlier this 
week, and I don't have an answer yet.  It is not a problem on WINXP Pro 
SP1, but it is on WIN2K, SP3 and SP4.  I was trying to deploy iPrint 
because of a problem with NDPS....I'll post anything I find out if I get 
an answer from Novell.

> Hi,
> 
> Our system:
> Windows 2000 SP4, Terminal Server
> Citrix MetaFrame XPe 1.8
> Iprint Client version 3.11
> 
> We are using the iprint system since almost 1 year without any major 
> problems, well all have been solved ... . But know we are having some 
kind 
> of slowness issue. Let me explain ...
> When a user wants to print, he goes to the print menu, where you can 
> choose for a printer, so he clicks on a printer and then he have to wait 
> in between 10 & 20 seconds before the printer is selected/ If the user 
> asked to print to the default printer, the applications (word, lotus 
> notes, ...) will say that the printer is not ready. If you start a 
printer 
> control, you can see that the printer is not yet ready ...
> We have this issue since we installed the SP4 on windows 2000
> 
> I already installed the same printer via IP, and it works directly. I 
also 
> downgraded the iprint client, but it's the same.
> I don't think it has something to do with the iprint client itself, most 
> likely with the SP4, but i'm wondering if someone experienced the same 
> issue ...
> 
> Any help is welcome.
> 
> Thanks

0
don
12/16/2004 12:15:56 AM
Try changing the Print Provider Order to see if that helps as well as removing
unused providers.
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10058894.htm

If that does not help, try getting a packet trace of the time during the
delay.
I suspect an network resolution for the printer name is being sent out by the
MS client  and taking a while to get to the Novell client while the MS client
times out.

don.altermatt@state.or.us wrote:

> I am experiencing a very similar problem.  I called Novell earlier this
> week, and I don't have an answer yet.  It is not a problem on WINXP Pro
> SP1, but it is on WIN2K, SP3 and SP4.  I was trying to deploy iPrint
> because of a problem with NDPS....I'll post anything I find out if I get
> an answer from Novell.
>
> > Hi,
> >
> > Our system:
> > Windows 2000 SP4, Terminal Server
> > Citrix MetaFrame XPe 1.8
> > Iprint Client version 3.11
> >
> > We are using the iprint system since almost 1 year without any major
> > problems, well all have been solved ... . But know we are having some
> kind
> > of slowness issue. Let me explain ...
> > When a user wants to print, he goes to the print menu, where you can
> > choose for a printer, so he clicks on a printer and then he have to wait
> > in between 10 & 20 seconds before the printer is selected/ If the user
> > asked to print to the default printer, the applications (word, lotus
> > notes, ...) will say that the printer is not ready. If you start a
> printer
> > control, you can see that the printer is not yet ready ...
> > We have this issue since we installed the SP4 on windows 2000
> >
> > I already installed the same printer via IP, and it works directly. I
> also
> > downgraded the iprint client, but it's the same.
> > I don't think it has something to do with the iprint client itself, most
> > likely with the SP4, but i'm wondering if someone experienced the same
> > issue ...
> >
> > Any help is welcome.
> >
> > Thanks

0
Craig
12/16/2004 2:50:48 AM
I tried changing the order.  Didn't see any options to remove anything 
i.e. LanMan print services, HTTP print services.  Changing the order 
didn't appear to have any effect.  I have sent a couple of packet traces 
to Novell.  I haven't heard anything back since, so I am bugging them for 
an answer.


> Try changing the Print Provider Order to see if that helps as well as 
removing
> unused providers.
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10058894.htm
> 
> If that does not help, try getting a packet trace of the time during the
> delay.
> I suspect an network resolution for the printer name is being sent out 
by the
> MS client  and taking a while to get to the Novell client while the MS 
client
> times out.
> 
> don.altermatt@state.or.us wrote:
> 
> > I am experiencing a very similar problem.  I called Novell earlier this
> > week, and I don't have an answer yet.  It is not a problem on WINXP Pro
> > SP1, but it is on WIN2K, SP3 and SP4.  I was trying to deploy iPrint
> > because of a problem with NDPS....I'll post anything I find out if I 
get
> > an answer from Novell.
> >
> > > Hi,
> > >
> > > Our system:
> > > Windows 2000 SP4, Terminal Server
> > > Citrix MetaFrame XPe 1.8
> > > Iprint Client version 3.11
> > >
> > > We are using the iprint system since almost 1 year without any major
> > > problems, well all have been solved ... . But know we are having some
> > kind
> > > of slowness issue. Let me explain ...
> > > When a user wants to print, he goes to the print menu, where you can
> > > choose for a printer, so he clicks on a printer and then he have to 
wait
> > > in between 10 & 20 seconds before the printer is selected/ If the 
user
> > > asked to print to the default printer, the applications (word, lotus
> > > notes, ...) will say that the printer is not ready. If you start a
> > printer
> > > control, you can see that the printer is not yet ready ...
> > > We have this issue since we installed the SP4 on windows 2000
> > >
> > > I already installed the same printer via IP, and it works directly. I
> > also
> > > downgraded the iprint client, but it's the same.
> > > I don't think it has something to do with the iprint client itself, 
most
> > > likely with the SP4, but i'm wondering if someone experienced the 
same
> > > issue ...
> > >
> > > Any help is welcome.
> > >
> > > Thanks
> 

0
don
12/17/2004 5:27:25 PM
same for me ... no go with the order ... I removed the entries from the 
Order key from the provider entry but no go.

This is what i get in the ipperrs.txt, i hope it ring a bell ...

30/12/2004 - 11:43:52
	Module:     spoolsv.exe
	Trace Info: ippmain.c, line 9577, thread 000006E0
	Routine:    IppInterpretUri - Bad URL (not HTTP, HTTPS, or 
IPP) - \\ipp://ict1ps01.be.sita\BRG1PR11#DrvConvert,DrvConvert
	Error:      HTTP - Bad URL supplied (not HTTP:, HTTPS:, or 
IPP:).

30/12/2004 - 11:43:52
	Module:     spoolsv.exe
	Trace Info: ippmain.c, line 7254, thread 000006E0
	Routine:    GetPrinterInfoWithGoodStatus - Not our printer 
(\\ipp://ict1ps01.be.sita\BRG1PR11#DrvConvert,DrvConvert)
	Error:      The printer name is invalid.
0
william
12/30/2004 10:58:07 AM
Reply:

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