Can't change identity!

Thunderbird 52   Windows 10 Pro

I’ve recently discovered that several of my mail recipients are not 
reading my email because they don’t recognize the “sender”.  It turns 
out that my “initials” are used as the sender rather than my preferred 
“entire name”.  I’ve no clue as to why this changed.  I’m also certain 
that no one but me is responsible!

That said, I’m unable to rectify the situation.   I edit the identities. 
  I “add” a new one.  I make it the default.  I delete the “old” one.  I 
restart Thunderbird and the previous identity is back and the corrected 
one is nowhere to be found.   Now the “new” one DID stick for the 
duration of the session, but reverted upon restart.

Can anyone point me in the direction of a solution?

Thanks.
JLOB aka (John L. O'Boyle)
0
JLOB
4/19/2017 3:39:36 PM
mozilla.support.thunderbird 21828 articles. 2 followers. Post Follow

4 Replies
14 Views

Similar Articles

[PageSpeed] 4

JLOB wrote:
> I’ve recently discovered that several of my mail recipients are not
> reading my email because they don’t recognize the “sender”.  It turns
> out that my “initials” are used as the sender rather than my preferred
> “entire name”.  I’ve no clue as to why this changed.

I don't use the identities function, but instead I control the content 
in the account configuration, which defaults to the 'default' identity.

Said another way, each account has a configuration for such as the 'Your 
Name' (= From name).  What does each problem account have to say in the 
your name section.


-- 
Mike Easter
0
Mike
4/19/2017 4:16:23 PM
On 4/19/2017 8:39 AM, JLOB wrote:
> Thunderbird 52   Windows 10 Pro
> 
> I�ve recently discovered that several of my mail recipients are not 
> reading my email because they don�t recognize the �sender�.  It turns 
> out that my �initials� are used as the sender rather than my preferred 
> �entire name�.  I�ve no clue as to why this changed.  I�m also certain 
> that no one but me is responsible!
> 
> That said, I�m unable to rectify the situation.   I edit the identities. 
>   I �add� a new one.  I make it the default.  I delete the �old� one.  I 
> restart Thunderbird and the previous identity is back and the corrected 
> one is nowhere to be found.   Now the �new� one DID stick for the 
> duration of the session, but reverted upon restart.
> 
> Can anyone point me in the direction of a solution?
> 
> Thanks.
> JLOB aka (John L. O'Boyle)
> 

When you tried editing your identities, did you (1) select the Close
button on the Identities window and also (2) select the OK button on the
Account Settings window?  If you instead selected the Xs in the
upper-right corners of those windows to close them, you might have
cancelled your edits.

Another thing to check is to go into the Thunderbird profile folder by
selecting [Help > Troubleshooting Information] on the menu bar and then
selecting the Open Folder button.  Check to make sure that the
properties of the prefs.js file do not indicate "Read-only".

Finally -- this is extreme grasping at straws -- in the profile folder,
view the file user.js in a plain-text editor (e.g., Notepad, Wordpad,
but NOT Word).  If you see any preferences beginning with mail.identity,
delete them.  The user.js file overrides the preferences in prefs.js
every time Thunderbird is launched.

-- 
David E. Ross
<http://www.rossde.com>

Consider:
*  Most state mandate that drivers have liability insurance.
*  Employers are mandated to have worker's compensation insurance.
*  If you live in a flood zone, flood insurance is mandatory.
*  If your home has a mortgage, fire insurance is mandatory.

Why then is mandatory health insurance so bad??
0
David
4/19/2017 4:54:51 PM
On 4/19/2017 12:54 PM, David E. Ross wrote:
> On 4/19/2017 8:39 AM, JLOB wrote:
>> Thunderbird 52   Windows 10 Pro
>>
>> I�ve recently discovered that several of my mail recipients are not
>> reading my email because they don�t recognize the �sender�.  It turns
>> out that my �initials� are used as the sender rather than my preferred
>> �entire name�.  I�ve no clue as to why this changed.  I�m also certain
>> that no one but me is responsible!
>>
>> That said, I�m unable to rectify the situation.   I edit the identities.
>>    I �add� a new one.  I make it the default.  I delete the �old� one.  I
>> restart Thunderbird and the previous identity is back and the corrected
>> one is nowhere to be found.   Now the �new� one DID stick for the
>> duration of the session, but reverted upon restart.
>>
>> Can anyone point me in the direction of a solution?
>>
>> Thanks.
>> JLOB aka (John L. O'Boyle)
>>
> 
> When you tried editing your identities, did you (1) select the Close
> button on the Identities window and also (2) select the OK button on the
> Account Settings window?  If you instead selected the Xs in the
> upper-right corners of those windows to close them, you might have
> cancelled your edits.
> 
> Another thing to check is to go into the Thunderbird profile folder by
> selecting [Help > Troubleshooting Information] on the menu bar and then
> selecting the Open Folder button.  Check to make sure that the
> properties of the prefs.js file do not indicate "Read-only".
> 
> Finally -- this is extreme grasping at straws -- in the profile folder,
> view the file user.js in a plain-text editor (e.g., Notepad, Wordpad,
> but NOT Word).  If you see any preferences beginning with mail.identity,
> delete them.  The user.js file overrides the preferences in prefs.js
> every time Thunderbird is launched.
> 
THAT'S what it was!  Thanks for "grasping" at the straw.  This has been 
driving me crazy.

JLOB

0
JLOB
4/19/2017 7:02:47 PM
On 4/19/2017 11:39 AM, JLOB wrote:
> Thunderbird 52   Windows 10 Pro
> 
> I’ve recently discovered that several of my mail recipients are not 
> reading my email because they don’t recognize the “sender”.  It turns 
> out that my “initials” are used as the sender rather than my preferred 
> “entire name”.  I’ve no clue as to why this changed.  I’m also certain 
> that no one but me is responsible!
> 
> That said, I’m unable to rectify the situation.   I edit the identities. 
>   I “add” a new one.  I make it the default.  I delete the “old” one.  I 
> restart Thunderbird and the previous identity is back and the corrected 
> one is nowhere to be found.   Now the “new” one DID stick for the 
> duration of the session, but reverted upon restart.
> 
> Can anyone point me in the direction of a solution?
> 
> Thanks.
> JLOB aka (John L. O'Boyle)
THAT'S what it was!  Thanks for "grasping" at the straw.  This has been 
driving me crazy.

JLOB

0
JLOB
4/19/2017 7:04:12 PM
Reply: