Firefox support forum captcha problem

The captcha system on the Firefox support forum does not work.  I try to 
post a question, am shown a captcha, copy the number I see, and am told,
"You have mistyped the anti-bot verification code; please try again. "

Obviously there is something seriously wrong with the captcha display 
procedure.
0
EE
8/26/2008 6:27:00 PM
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Do you have cookies enabled?  We have a similar bug here
https://bugzilla.mozilla.org/show_bug.cgi?id=409835

On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:

> The captcha system on the Firefox support forum does not work.  I try to
> post a question, am shown a captcha, copy the number I see, and am told,
> "You have mistyped the anti-bot verification code; please try again. "
>
> Obviously there is something seriously wrong with the captcha display
> procedure.
> _______________________________________________
> support-planning mailing list
> support-planning@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-planning
>
0
Majken
8/26/2008 7:02:46 PM
Majken Connor wrote:
> Do you have cookies enabled?  We have a similar bug here
> https://bugzilla.mozilla.org/show_bug.cgi?id=409835
> 
> On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:
> 
>> The captcha system on the Firefox support forum does not work.  I try to
>> post a question, am shown a captcha, copy the number I see, and am told,
>> "You have mistyped the anti-bot verification code; please try again. "
>>
>> Obviously there is something seriously wrong with the captcha display
>> procedure.
>> _______________________________________________
>> support-planning mailing list
>> support-planning@lists.mozilla.org
>> https://lists.mozilla.org/listinfo/support-planning
>>
I did not allow cookies for that site because the site says absolutely 
nothing about needing cookies.  What has that got to do with the 
captchas?  The error message says that the code is wrong.  It says 
nothing about cookies.  If the site is giving inappropriate error 
messages, how do you expect people to correct their mistakes?
0
EE
8/26/2008 9:47:05 PM
On 8/26/08 2:27 PM, _EE_ spoke thusly:
> The captcha system on the Firefox support forum does not work.  I try to 
> post a question, am shown a captcha, copy the number I see, and am told,
> "You have mistyped the anti-bot verification code; please try again. "
> 
> Obviously there is something seriously wrong with the captcha display 
> procedure.

https://bugzilla.mozilla.org/show_bug.cgi?id=401591
0
Chris
8/27/2008 1:55:38 AM
EE wrote:
> Majken Connor wrote:
>> Do you have cookies enabled?  We have a similar bug here
>> https://bugzilla.mozilla.org/show_bug.cgi?id=409835
>>
>> On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:
>>
>>> The captcha system on the Firefox support forum does not work.  I try to
>>> post a question, am shown a captcha, copy the number I see, and am told,
>>> "You have mistyped the anti-bot verification code; please try again. "
>>>
>>> Obviously there is something seriously wrong with the captcha display
>>> procedure.
>>> _______________________________________________
>>> support-planning mailing list
>>> support-planning@lists.mozilla.org
>>> https://lists.mozilla.org/listinfo/support-planning
>>>
> I did not allow cookies for that site because the site says absolutely 
> nothing about needing cookies.  What has that got to do with the 
> captchas?  The error message says that the code is wrong.  It says 
> nothing about cookies.  If the site is giving inappropriate error 
> messages, how do you expect people to correct their mistakes?

that's a valid point, but could you please enable cookies so we can 
verify that that's the problem?
0
David
8/27/2008 10:47:55 AM
David Tenser wrote:
> EE wrote:
>> Majken Connor wrote:
>>> Do you have cookies enabled?  We have a similar bug here
>>> https://bugzilla.mozilla.org/show_bug.cgi?id=409835
>>>
>>> On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:
>>>
>>>> The captcha system on the Firefox support forum does not work.  I 
>>>> try to
>>>> post a question, am shown a captcha, copy the number I see, and am 
>>>> told,
>>>> "You have mistyped the anti-bot verification code; please try again. "
>>>>
>>>> Obviously there is something seriously wrong with the captcha display
>>>> procedure.
>>>> _______________________________________________
>>>> support-planning mailing list
>>>> support-planning@lists.mozilla.org
>>>> https://lists.mozilla.org/listinfo/support-planning
>>>>
>> I did not allow cookies for that site because the site says absolutely 
>> nothing about needing cookies.  What has that got to do with the 
>> captchas?  The error message says that the code is wrong.  It says 
>> nothing about cookies.  If the site is giving inappropriate error 
>> messages, how do you expect people to correct their mistakes?
> 
> that's a valid point, but could you please enable cookies so we can 
> verify that that's the problem?

I posted a message successfully after allowing cookies.  I guess that is 
the real problem.  Why does the server give the wrong error message? 
Why not put a notice at the top of the pages saying that cookies are needed?
0
EE
8/27/2008 5:36:37 PM
On Wed, Aug 27, 2008 at 1:36 PM, EE <nunya@bees.wax> wrote:

> David Tenser wrote:
> > EE wrote:
> >> Majken Connor wrote:
> >>> Do you have cookies enabled?  We have a similar bug here
> >>> https://bugzilla.mozilla.org/show_bug.cgi?id=409835
> >>>
> >>> On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:
> >>>
> >>>> The captcha system on the Firefox support forum does not work.  I
> >>>> try to
> >>>> post a question, am shown a captcha, copy the number I see, and am
> >>>> told,
> >>>> "You have mistyped the anti-bot verification code; please try again. "
> >>>>
> >>>> Obviously there is something seriously wrong with the captcha display
> >>>> procedure.
> >>>> _______________________________________________
> >>>> support-planning mailing list
> >>>> support-planning@lists.mozilla.org
> >>>> https://lists.mozilla.org/listinfo/support-planning
> >>>>
> >> I did not allow cookies for that site because the site says absolutely
> >> nothing about needing cookies.  What has that got to do with the
> >> captchas?  The error message says that the code is wrong.  It says
> >> nothing about cookies.  If the site is giving inappropriate error
> >> messages, how do you expect people to correct their mistakes?
> >
> > that's a valid point, but could you please enable cookies so we can
> > verify that that's the problem?
>
> I posted a message successfully after allowing cookies.  I guess that is
> the real problem.  Why does the server give the wrong error message?
> Why not put a notice at the top of the pages saying that cookies are
> needed?
> _______________________________________________
> support-planning mailing list
> support-planning@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-planning
>

Exactly. That's what the first bug I linked to you is about, we should
definitely make sure that gets fixed.
0
Majken
8/27/2008 7:14:15 PM
EE wrote:
> David Tenser wrote:
>> EE wrote:
>>> Majken Connor wrote:
>>>> Do you have cookies enabled?  We have a similar bug here
>>>> https://bugzilla.mozilla.org/show_bug.cgi?id=409835
>>>>
>>>> On Tue, Aug 26, 2008 at 2:27 PM, EE <nunya@bees.wax> wrote:
>>>>
>>>>> The captcha system on the Firefox support forum does not work.  I 
>>>>> try to
>>>>> post a question, am shown a captcha, copy the number I see, and am 
>>>>> told,
>>>>> "You have mistyped the anti-bot verification code; please try again. "
>>>>>
>>>>> Obviously there is something seriously wrong with the captcha display
>>>>> procedure.
>>>>> _______________________________________________
>>>>> support-planning mailing list
>>>>> support-planning@lists.mozilla.org
>>>>> https://lists.mozilla.org/listinfo/support-planning
>>>>>
>>> I did not allow cookies for that site because the site says 
>>> absolutely nothing about needing cookies.  What has that got to do 
>>> with the captchas?  The error message says that the code is wrong.  
>>> It says nothing about cookies.  If the site is giving inappropriate 
>>> error messages, how do you expect people to correct their mistakes?
>>
>> that's a valid point, but could you please enable cookies so we can 
>> verify that that's the problem?
> 
> I posted a message successfully after allowing cookies.  I guess that is 
> the real problem.  Why does the server give the wrong error message? Why 
> not put a notice at the top of the pages saying that cookies are needed?


Thanks for clearing that up. Yes, we should definitely make that error 
message clearer/correct.
0
David
8/27/2008 11:19:00 PM
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