We're Sorry. Firefox had a problem and crashed.

This happens with pretty good regularity - about once a day. I did save 
the details of the crash in a text document if anyone wants to see them.


We're Sorry.
Firefox had a problem and crashed.
We'll try to restore your tabs and windows when it restarts.

I have the following choices checked:
-Tell Mozilla about this crash so they can fix it
-Include the address of the page I was on
-Allow Mozilla to contact me about this report.

My OS: Linux, vFedora 22
Firefox: v42.0
0
Tonya
12/20/2015 7:35:31 PM
mozilla.support.firefox 24273 articles. 8 followers. Post Follow

10 Replies
523 Views

Similar Articles

[PageSpeed] 5

Tonya Marshall wrote:

> This happens with pretty good regularity - about once a day. I did save 
> the details of the crash in a text document if anyone wants to see them.
> 
> We're Sorry.
> Firefox had a problem and crashed.
> We'll try to restore your tabs and windows when it restarts.
> 
> I have the following choices checked:
> -Tell Mozilla about this crash so they can fix it
> -Include the address of the page I was on
> -Allow Mozilla to contact me about this report.
> 
> My OS: Linux, vFedora 22
> Firefox: v42.0

I found that dialog to be useless.  Maybe it helps Mozilla but it
doesn't help me.  Just more nuisance.  I'm using Windows 7, not Linux,
but the popup still doesn't help me.  I figure there are plenty of users
with the install-time defaults that can report problems with Mozilla.
I'm not going to be one of them.

"Option -> Advanced -> Data Choices -> Enable Crash Reporter" was
already disabled but I was still getting the popup about Firefox
crashing (usually long after I already exited it).  

For old versions, you edited application.ini:

[Crash Reporter]
Enabled=1

and changed Enabled to 0 (zero).

I was still getting the popup about crashes although I set "Options ->
Advanced -> Data Choices -> Enable Crash Reporter" to disabled.  I went
to about:crashes and cleared those out.  Since then, no more popups
about crashes (and nothing listed in about:crashes) but then I don't
know if there have been crashes (when I'm not even using Firefox because
I told it to exit long ago).

I suppose I could also rename crashreporter.exe to something else, like
changing the extension to .DISABLE_exe but I'll wait until I see another
unwanted and useless-to-me popup about a crash.

On trying to load Firefox, I've also gotten a popup saying Firefox was
still running but I had exited it long ago.  I suspect one of the
add-ons is not unloading which keeps Firefox loaded.  Mozilla needs to
first do a graceful request to get add-ons to unload but if they don't
after a timeout period then forcibly terminate them.  If the user exits
Firefox, it should really exit.

Those popups only show up maybe twice per week for me.  If they are
happening several times every day for you then I would disable all the
add-ons you installed and retest Firefox's stability.

While I didn't find useful info in the crash files, they are text files
so you can open them with any text editor.  Or go to about:crashes and
click on the links there to look inside.  Maybe in your scenario they
may reveal why Firefox is crashing so much for you.
0
VanguardLH
12/20/2015 8:08:04 PM
On 12/20/2015 02:35 PM, Tonya Marshall wrote:
> This happens with pretty good regularity - about once a day. I did save
> the details of the crash in a text document if anyone wants to see them.
>
>


You could enter about:crashes in the address bar, right click on the 
most recent Submitted Crash report, select Copy Link Location, and paste 
it in a followup post. It would probably be more informative than your 
text document.

Mine would be 
https://crash-stats.mozilla.com/report/index/bp-049007a5-3f1e-4c9c-a48a-ca8622151217

I usually include the address of the page I was on, but don't allow them 
to contact me.

-- 
Linux Mint 17.2 "Rafaela" | KDE 4.14.2 | Thunderbird 45.0a2 (Earlybird)
You don't need zero-days when machines wherever are packed with old-days.
Go Bucs! (next season) Go Pens! Go Sabres! Go Pitt!
[Visit Pittsburgh]<http://www.visitpittsburgh.com/>
[Coexist · Understanding Across Divides]<https://www.coexist.org/>
0
WaltS48
12/20/2015 11:57:01 PM
On 12/20/2015 03:57 PM, WaltS48 wrote:
> On 12/20/2015 02:35 PM, Tonya Marshall wrote:
>> This happens with pretty good regularity - about once a day. I did save
>> the details of the crash in a text document if anyone wants to see them.
>>
>>
>
>
> You could enter about:crashes in the address bar, right click on the
> most recent Submitted Crash report, select Copy Link Location, and paste
> it in a followup post. It would probably be more informative than your
> text document.
>
> Mine would be
> https://crash-stats.mozilla.com/report/index/bp-049007a5-3f1e-4c9c-a48a-ca8622151217
>
>
> I usually include the address of the page I was on, but don't allow them
> to contact me.
>

Hey, Walt, that's pretty cool. Thanks! Here's my latest crash report.

https://crash-stats.mozilla.com/report/index/c114dc7f-bbf9-425b-9444-6288d2151220
0
Tonya
12/21/2015 1:56:57 AM
Tonya Marshall wrote:

> https://crash-stats.mozilla.com/report/index/c114dc7f-bbf9-425b-9444-6288d2151220

Turn off hardware acceleration (uses the video card's GPU).  Doesn't
seem web browsers have this down right yet and video card makers aren't
designing their drivers for this type of use.

Options -> Advanced -> General -> Use hardware acceleration
0
VanguardLH
12/21/2015 2:26:54 AM
In
<news:mailman.434.1450663051.21136.support-firefox@lists.mozilla.org>,
Tonya Marshall <nospam@xyz.net> wrote:

> https://crash-stats.mozilla.com/report/index/c114dc7f-bbf9-425b-9444-6288d2151220

Updating to Fx 43 may help.  I understand nothing of the details, but
43 is supposed to have lots of fixes for GTK+3 support, and the
"crashing thread" section at the end of your report indicates that's
where your trouble is coming from.  Also, it looks like all the reports
with that crash signature are for Fx 41 and 42.



0
UTF
12/21/2015 2:48:55 AM
On 12/20/2015 06:48 PM, �Q� wrote:
> In
> <news:mailman.434.1450663051.21136.support-firefox@lists.mozilla.org>,
> Tonya Marshall <nospam@xyz.net> wrote:
>
>> https://crash-stats.mozilla.com/report/index/c114dc7f-bbf9-425b-9444-6288d2151220
>
> Updating to Fx 43 may help.  I understand nothing of the details, but
> 43 is supposed to have lots of fixes for GTK+3 support, and the
> "crashing thread" section at the end of your report indicates that's
> where your trouble is coming from.  Also, it looks like all the reports
> with that crash signature are for Fx 41 and 42.
>
>
>

Thanks. I'll have to wait until Fedora gets the new 43 update. Hopefully 
it won't be long.
0
Tonya
12/21/2015 2:53:23 AM
Tonya Marshall wrote:

> I'll have to wait until Fedora gets the new 43 update. Hopefully it
> won't be long.

Why do you have to wait to get a new version of the operating system to
get a new version of an application?  Just download Firefox and install.
0
VanguardLH
12/21/2015 4:06:45 AM
On 12/20/2015 08:06 PM, VanguardLH wrote:
> Tonya Marshall wrote:
>
>> I'll have to wait until Fedora gets the new 43 update. Hopefully it
>> won't be long.
>
> Why do you have to wait to get a new version of the operating system to
> get a new version of an application?  Just download Firefox and install.
>

I meant that I need to wait until Fedora gets the new 43 update of 
Firefox in the repos; sorry for the confusion.
0
Tonya
12/21/2015 5:20:38 AM
On 12/21/2015 12:20 AM, Tonya Marshall wrote:
> On 12/20/2015 08:06 PM, VanguardLH wrote:
>> Tonya Marshall wrote:
>>
>>> I'll have to wait until Fedora gets the new 43 update. Hopefully it
>>> won't be long.
>>
>> Why do you have to wait to get a new version of the operating system to
>> get a new version of an application?  Just download Firefox and install.
>>
>
> I meant that I need to wait until Fedora gets the new 43 update of
> Firefox in the repos; sorry for the confusion.

I noticed on the Fedora forum that they build Firefox with GTK+3 
support. Mozilla disabled it in 43 and 44, so what Fedora does could be 
the cause of your crashes.

I would make sure your system is up to date with all patches, see if 
that helps, and wait for Firefox 43 from the repo.

Fedora 23 is available. <https://getfedora.org/en/workstation/download/>
-- 
Linux Mint 17.2 "Rafaela" | KDE 4.14.2 | Thunderbird 45.0a2 (Earlybird)
You don't need zero-days when machines wherever are packed with old-days.
Go Bucs! (next season) Go Pens! Go Sabres! Go Pitt!
[Visit Pittsburgh]<http://www.visitpittsburgh.com/>
[Coexist � Understanding Across Divides]<https://www.coexist.org/>
0
WaltS48
12/21/2015 1:52:25 PM
In
<news:mailman.472.1450705980.21135.support-firefox@lists.mozilla.org>,
WaltS48 <thalionusa@REMOVEaim.com> wrote:

> On 12/21/2015 12:20 AM, Tonya Marshall wrote:

> > I meant that I need to wait until Fedora gets the new 43 update of
> > Firefox in the repos; sorry for the confusion.  
> 
> I noticed on the Fedora forum that they build Firefox with GTK+3 
> support. Mozilla disabled it in 43 and 44, so what Fedora does could
> be the cause of your crashes.
> 
> I would make sure your system is up to date with all patches, see if 
> that helps, and wait for Firefox 43 from the repo.

Thanks -- I didn't know it had been pushed back.  Red Hat seems to
really want this AFAICT, which explains why Fedora is shipping it
already.  

It looks like it was pushed back so that Fx 44 will be able to tell
people who try to update to 45 but who have only GTK+2 that their
systems are no longer supported.
<https://bugzilla.mozilla.org/show_bug.cgi?id=1227023>




0
UTF
12/21/2015 4:38:15 PM
Reply:

Similar Artilces:

We're sorry Firefox had a problem and crashed...
Evenin' all, Never had the above problem myself, but I'm asking on behalf of wife who is having a lot of trouble with this... Tried Restart with Addon disabled, it still crashed and wanted to try and restore her tabs. Tried with a new profile, it still did the same. Installed a new clean copy of Firefox 31 using either new profile of original profile, no change. Any measures possible to ease this for her. Thanks Dave -- Dave Triffid On 08/08/2014 04:17 PM, Dave Symes wrote: > Evenin' all, > Never had the above problem myself, but I'm asking ...

Firefox is crashing, crashing, crashing. Firefox is crashing, crashing, crashing
Name: chuck marshall Email: chuxatindustryinetdotcom Product: Firefox Summary: Firefox is crashing, crashing, crashing. Firefox is crashing, crashing, crashing Comments: Firefox is crashing, crashing, crashing in both ubuntu and wxp on a dual boot laptop. This is a bother. Do something. Tell me what is causing the browser to crap-out when trying to brows. I re-booted, I re-installed. I gave money to madam morningstar to sing a chant to change my f luck, but no dice. What did i do to piss you'll off? I don't want to use windows stuff, I have a spy program, a virus p...

Firefox had a problem and crashed there a problem when reporting Firefox errors
Name: jeff Email: bank6666atgmaildotcom Product: Firefox Summary: Firefox had a problem and crashed there a problem when reporting Firefox errors Comments: Firefox had a problem and crashed there a problem when reporting Firefox errors Browser Details: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1 From URL: http://hendrix.mozilla.org/ ...

Attempting to (re)move the eBay icon with Firefox's customize dialog crashes Firefox.
Name: Jon Powell Email: bunglistatgmaildotcom Product: eBay Companion Summary: Attempting to (re)move the eBay icon with Firefox's customize dialog crashes Firefox. Comments: Attempting to move or remove the eBay icon with Firefox's customize dialog crashes Firefox. I have version 1.1 of the toolbar and FF version 2.0.0.9. This crash happens even in a clean install of Firfox with no other addons loaded. If it were not for the button placing itself between the Home button and Address box this would not be so bad - currently this bug is bordering on a show-stopper for...

superreview requested: [Bug 319854] Firefox crashes on redirect after Firefox-warning [@ DocumentViewerImpl::PermitUnload] : [Attachment 205701] not all nsIDocShellTreeItem's are nsIDocShell's
timeless@myrealbox.com <timeless@bemail.org> has asked Johnny Stenback <jst@mozilla.org> for superreview: Bug 319854: Firefox crashes on redirect after Firefox-warning [@ DocumentViewerImpl::PermitUnload] https://bugzilla.mozilla.org/show_bug.cgi?id=319854 Attachment 205701: not all nsIDocShellTreeItem's are nsIDocShell's https://bugzilla.mozilla.org/attachment.cgi?id=205701&action=edit ------- Additional Comments from timeless@myrealbox.com <timeless@bemail.org> this is for non gecko core creatures, it shouldn't fix firefox, but it is broken: ...

superreview granted: [Bug 319854] Firefox crashes on redirect after Firefox-warning [@ DocumentViewerImpl::PermitUnload] : [Attachment 205701] not all nsIDocShellTreeItem's are nsIDocShell's
Johnny Stenback <jst@mozilla.org> has granted timeless (will be away 1/15-1/27) <timeless@bemail.org>'s request for superreview: Bug 319854: Firefox crashes on redirect after Firefox-warning [@ DocumentViewerImpl::PermitUnload] https://bugzilla.mozilla.org/show_bug.cgi?id=319854 Attachment 205701: not all nsIDocShellTreeItem's are nsIDocShell's https://bugzilla.mozilla.org/attachment.cgi?id=205701&action=edit ------- Additional Comments from Johnny Stenback <jst@mozilla.org> r+sr=jst ...

Firefox or not Firefox
Name: M B Fletcher Email: mf38794atntlworlddotcom Product: Firefox Summary: Firefox or not Firefox Comments: You asked why I took it off but did not ask more than the basics. I put security but in fact I put on Fire fox today and found a GOOGLE front page for searching when I had nothing there before. I wondered if I had been hijacked or you had done a very stupid update. I still do not know for sure. I do not ever use Google that I know of. The biggest spy on computers in the world and you should know better. If I find it is correct on Firefox I will go back to IE. At...

I am very upset at the number of Firefox crashes in the last month. Why don't you explain and tell us you're working on it at least?!?
Name: Joanne Miner Email: jomineratcomcastdotnet Product: Firefox Summary: I am very upset at the number of Firefox crashes in the last month. Why don't you explain and tell us you're working on it at least?!? Comments: I'm about to go back to IE if this keeps happening! Browser Details: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729) From URL: http://hendrix.mozilla.org/ Note to readers: Hendrix gives no expectation of a response to this feedback but if you wish to provide one you must BCC (no...

Firefox causing a plugin to crash, which in turn crashes Firefox
When you view two pages in a row that contain content for the same plugin, the plugin's "terminate" function is called, then the plugin's "initialize" function is called. However, the plugin binary is not unloaded and reloaded. With our plugin, this causes the global pointers for the memory-management system to not be set to NULL, so when the plugin is re-initialized, the plugin dereferences an invalid pointer, causing it to crash, and in turn, crash Firefox. If a page with no plugin content is loaded between the two pages with plugin content, there is n...

both firefox and beta firefox crash
Name: john Email: bassist04athotmaildotcom Product: Firefox Summary: both firefox and beta firefox crash Comments: everytime i loaded either version of firefox it would crash/close no matter what site i went to. I never used to have this problem with the previous release as it is something recent. maybe you know how to resolve said problem?? Browser Details: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b5) Gecko/2008032620 Firefox/3.0b5 From URL: http://hendrix.mozilla.org/ ...

Firefox add on crashing firefox
Name: joshua lafrance Email: joshdotlafranceatgmaildotcom Product: eBay Companion Summary: Firefox add on crashing firefox Comments: The add on / plug in is freezing up firefox when an alert box pops up. It does this with the new firefox version 3.0.3. This is happening to me on 2 different computers. It requires opening the task manager to close out firefox. Browser Details: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3 From URL: http://en-gb.www.mozilla.com/en-GB/add-ons/ebay/feedback/ Note to readers: Hendrix gives no exp...

plantage firefox firefox crashed
Bonjour, Voila mon probleme depuis la mise a jour de Kaspersky Antivirus 2009 , mon probl=E8me est le plantage syst=E9matique de Thunderbird 2.014 et de Firefox 3.0 sur une plateforme Hewlett Packard equipe en AMD Turion 64 bits avec windows XPSP2 (je ne peux dailleurs pas installer le patche dhp pour les processeurs amd necessaire =E0 l'installation de windows xp sp3 faute =E0 Kaspersky (dixit la hotline de HP) ) Ensuite jai remarqu=E9 quelque soit le navigateur hormis safari un plantage syst=E9matique lors de consultation de site de mise a jour microsoft update, office up...

Re: What about using 'FireMOS' as the official abbreviation of 'Firefox Mobile OS'?
> Act quickly though;https://twitter.com/jhartikainen/status/220188018626146306 I'd like to answer that B2G has superior APIs ;-) >> I think it is important to keep calling it Firefox OS (in fact, it's >> already an abreviation). The idea of using the brand is to use all the >> strange that it already has. > > I wanted to say "strength" instead "strange". But on the other hand, doing this also separates the strength of the brand 'Firefox'. It has to fight two war at once in final users' minds now. ...

Partially self-built Firefox OS (was: Re: Supported locales in Firefox OS and OEMs)
On Wed, Jan 23, 2013 at 2:18 PM, Gervase Markham <gerv@mozilla.org> wrote: > I _hope_ (as in, it fits with our principles, I think it was the case, > but I am not closely involved) that one thing we do require is for the > phones to be unlockable. So people can, at least theoretically, install > other builds of Firefox OS, including versions with different locales, > after they have purchased the phone. Of course, this would require > CyanogenMod-like engineering because the phones will have proprietary > drivers in them. Having to install a new native code...

Web resources about - We're Sorry. Firefox had a problem and crashed. - mozilla.support.firefox

Resources last updated: 12/26/2015 4:09:06 PM