BBC account sign in page won't open

Unable to open https://account.bbc.com/signin using Firefox 
Quantum,58.0b13 (64-bit). Have added it to be allowed in Privacy 
settings. Also, tried with add-ons disabled. Tracked the issue to 
Kaspersky Total Internet Security and even though I have added it as an 
exclusion in their settings it still doesn't open. However when I 
disable Kaspersky completely it does work.

However the page does load using Chrome, 63.0.3239.108 (Official Build) 
(64-bit) and Microsoft Edge 41.16299.15.0, both with Kaspersky enabled.

Have raised a ticket with Kaspersky but wondering if anyone here has any 
suggestions.
0
Brian
1/1/2018 7:01:25 PM
mozilla.support.firefox 24085 articles. 6 followers. Post Follow

2 Replies
16 Views

Similar Articles

[PageSpeed] 21

On 1/1/18 2:01 PM, Brian wrote:
> Unable to open https://account.bbc.com/signin using Firefox 
> Quantum,58.0b13 (64-bit). Have added it to be allowed in Privacy 
> settings. Also, tried with add-ons disabled. Tracked the issue to 
> Kaspersky Total Internet Security and even though I have added it as 
> an exclusion in their settings it still doesn't open. However when I 
> disable Kaspersky completely it does work.
>
> However the page does load using Chrome, 63.0.3239.108 (Official 
> Build) (64-bit) and Microsoft Edge 41.16299.15.0, both with Kaspersky 
> enabled.
>
> Have raised a ticket with Kaspersky but wondering if anyone here has 
> any suggestions.


As recommended for Windows 10, use Windows Defender and remove Kaspersky.

<http://robert.ocallahan.org/2017/01/disable-your-antivirus-software-except.html>

0
WaltS48
1/1/2018 8:20:16 PM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0
Ken
1/2/2018 12:03:43 AM
Reply: