There was an error sending mail from 'bugzilla maintainer email' to 'bugzilla user email': Couldn't connect to email.company.com

hi, when users submit new tickets, they receive the this error:

There was an error sending mail from 'bugzilla maintainer email' to 'bugzilla user email': Couldn't connect to email.company.com 

Traceback:

 at Bugzilla/Mailer.pm line 190
	Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/BugMail.pm line 370
	Bugzilla::BugMail::sendMail(...) called at Bugzilla/BugMail.pm line 272
	Bugzilla::BugMail::Send(...) called at /srv/www/htdocs/bugzilla/post_bug.cgi line 226

We are running bugzilla version 4.2.1 on Linux
using smtp settings with authenticated user
this seems to have worked for a while then stopped
this is an EC2 instance running on AWS

Any help what to check would be really appreciated. Thanks
0
z
10/10/2012 12:47:30 AM
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Guten Tag z-run,
am Mittwoch, 10. Oktober 2012 um 02:47 schrieben Sie:

> There was an error sending mail from 'bugzilla maintainer email' to
> 'bugzilla user email': Couldn't connect to email.company.com=20

Check network connections to your mail server with ping, telnet or
whatever. Errors like those are always network or mail server problems
and nothing related to Bugzilla itself. Anyone changed anything
regarding your mail server or network in your setup.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
10/10/2012 8:41:10 AM
On Wednesday, October 10, 2012 1:41:28 AM UTC-7, Thorsten Sch=F6ning wrote:
> Guten Tag z-run,
>=20
> am Mittwoch, 10. Oktober 2012 um 02:47 schrieben Sie:
>=20
>=20
>=20
> > There was an error sending mail from 'bugzilla maintainer email' to
>=20
> > 'bugzilla user email': Couldn't connect to email.company.com=20
>=20
>=20
>=20
> Check network connections to your mail server with ping, telnet or
>=20
> whatever. Errors like those are always network or mail server problems
>=20
> and nothing related to Bugzilla itself. Anyone changed anything
>=20
> regarding your mail server or network in your setup.
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

I am able to ping the mail server fine, telnet on port 25 is also ok.
Which mail service does bugzilla use by default? I have postfix running but=
 I don't see anything in the queue.
0
z
10/10/2012 4:40:46 PM
To answer your question, by default I thought Bugzilla uses sendmail, but I=
 could be wrong.

You want to make sure any authentication tokens are setup in Bugzilla if yo=
u need to authenticate with your mail server.

Izz Abdullah
Network Administrator
Hibbett Sporting Goods
205.380.7154
izz.abdullah@hibbett.com


-----Original Message-----
From: support-bugzilla-bounces+izz.abdullah=3Dhibbett.com@lists.mozilla.org=
 [mailto:support-bugzilla-bounces+izz.abdullah=3Dhibbett.com@lists.mozilla.=
org] On Behalf Of z-run
Sent: Wednesday, October 10, 2012 11:41 AM
To: support-bugzilla@lists.mozilla.org
Cc: support-bugzilla@lists.mozilla.org
Subject: Re: There was an error sending mail from 'bugzilla maintainer emai=
l'to 'bugzilla user email': Couldn't connect to email.company.com

On Wednesday, October 10, 2012 1:41:28 AM UTC-7, Thorsten Sch=F6ning wrote:
> Guten Tag z-run,
>=20
> am Mittwoch, 10. Oktober 2012 um 02:47 schrieben Sie:
>=20
>=20
>=20
> > There was an error sending mail from 'bugzilla maintainer email' to
>=20
> > 'bugzilla user email': Couldn't connect to email.company.com=20
>=20
>=20
>=20
> Check network connections to your mail server with ping, telnet or
>=20
> whatever. Errors like those are always network or mail server problems
>=20
> and nothing related to Bugzilla itself. Anyone changed anything
>=20
> regarding your mail server or network in your setup.
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

I am able to ping the mail server fine, telnet on port 25 is also ok.
Which mail service does bugzilla use by default? I have postfix running but=
 I don't see anything in the queue.
_______________________________________________
support-bugzilla mailing list
support-bugzilla@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put support-bugzilla@lists.mozilla.org in the To: field when you rep=
ly.
0
Izz
10/10/2012 4:50:44 PM
Guten Tag z-run,
am Mittwoch, 10. Oktober 2012 um 18:40 schrieben Sie:

> I am able to ping the mail server fine, telnet on port 25 is also ok.

SELinux and Co. may prevent httpd from proper communication.

> Which mail service does bugzilla use by default? I have postfix
> running but I don't see anything in the queue.

It's irrelevant which it uses by default, check you installation which
method your installation uses. :-) From your error message I guess
SMTP, see Administration/Parameters/E-Mail for details.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/10/2012 4:54:02 PM
On Wednesday, October 10, 2012 9:40:46 AM UTC-7, z-run wrote:
> On Wednesday, October 10, 2012 1:41:28 AM UTC-7, Thorsten Sch=F6ning wrot=
e:
>=20
> > Guten Tag z-run,
>=20
> >=20
>=20
> > am Mittwoch, 10. Oktober 2012 um 02:47 schrieben Sie:
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > > There was an error sending mail from 'bugzilla maintainer email' to
>=20
> >=20
>=20
> > > 'bugzilla user email': Couldn't connect to email.company.com=20
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > Check network connections to your mail server with ping, telnet or
>=20
> >=20
>=20
> > whatever. Errors like those are always network or mail server problems
>=20
> >=20
>=20
> > and nothing related to Bugzilla itself. Anyone changed anything
>=20
> >=20
>=20
> > regarding your mail server or network in your setup.
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > Mit freundlichen Gr=FC=DFen,
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > Thorsten Sch=F6ning
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > --=20
>=20
> >=20
>=20
> > Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> >=20
>=20
> > AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > Telefon.............030-2 1001-310
>=20
> >=20
>=20
> > Fax...............05151-  9468- 88
>=20
> >=20
>=20
> > Mobil..............0178-8 9468- 04
>=20
> >=20
>=20
> >=20
>=20
> >=20
>=20
> > AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> >=20
>=20
> > AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow
>=20
>=20
>=20
> I am able to ping the mail server fine, telnet on port 25 is also ok.
>=20
> Which mail service does bugzilla use by default? I have postfix running b=
ut I don't see anything in the queue.

one thing I see in the  bugzilla-error_log, is lots of these errors:
[Wed Oct 10 16:52:30 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9ede9a4)>>>  <li>You are watching someone on the CC list of the bug....e=
tc
0
z
10/10/2012 4:58:28 PM
On Wednesday, October 10, 2012 9:54:10 AM UTC-7, Thorsten Sch=F6ning wrote:
> Guten Tag z-run,
>=20
> am Mittwoch, 10. Oktober 2012 um 18:40 schrieben Sie:
>=20
>=20
>=20
> > I am able to ping the mail server fine, telnet on port 25 is also ok.
>=20
>=20
>=20
> SELinux and Co. may prevent httpd from proper communication.
>=20
>=20
>=20
> > Which mail service does bugzilla use by default? I have postfix
>=20
> > running but I don't see anything in the queue.
>=20
>=20
>=20
> It's irrelevant which it uses by default, check you installation which
>=20
> method your installation uses. :-) From your error message I guess
>=20
> SMTP, see Administration/Parameters/E-Mail for details.
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

My bugzilla email settings are:
SMTP
use_mailer_queue: off
smtpserver: my hosted email server url (I also tried IP address)
smtp username and password for my email account which can login fine to web=
mail=20
smtp_debug: on
globalwatchers: none
0
z
10/10/2012 5:05:10 PM
Guten Tag z-run,
am Mittwoch, 10. Oktober 2012 um 18:58 schrieben Sie:

> one thing I see in the  bugzilla-error_log, is lots of these errors:
> [Wed Oct 10 16:52:30 2012] [error] [client xx.xxx.220.145]
> Net::SMTP=3DGLOB(0x9ede9a4)>>>  <li>You are watching someone on the CC li=
st of the bug....etc

Looks like output of the template from which the HTML mail is
generated.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/10/2012 5:26:32 PM
Guten Tag z-run,
am Mittwoch, 10. Oktober 2012 um 19:05 schrieben Sie:

> smtpserver: my hosted email server url (I also tried IP address)

Domain or IP, no URL, meaning whatever you successfully tried on a
shell must be configured. Your settings look ok to me, you could check
the timestamp of the data/params file to see when the last change was
made. There surely has been something changed and it's either mail or
network things on your OS hosting Bugzilla or on the used mail server.
If your configured settings work using telnet, there surely is
something blocking communication for Bugzilla. So really create a
complete email using telnet, not just connect to the server.

http://www.wikihow.com/Send-Email-Using-Telnet

You may provide all lines with Net::SMTP after updates to one bug and
some lines before and after of the former mentioned log as I would
expect your error to be mentioned there as well. It's even interesting
that some HTML data seems to be send to the mail server...

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/10/2012 5:34:39 PM
On Wednesday, October 10, 2012 10:34:46 AM UTC-7, Thorsten Sch=F6ning wrote=
:
> Guten Tag z-run,
>=20
> am Mittwoch, 10. Oktober 2012 um 19:05 schrieben Sie:
>=20
>=20
>=20
> > smtpserver: my hosted email server url (I also tried IP address)
>=20
>=20
>=20
> Domain or IP, no URL, meaning whatever you successfully tried on a
>=20
> shell must be configured. Your settings look ok to me, you could check
>=20
> the timestamp of the data/params file to see when the last change was
>=20
> made. There surely has been something changed and it's either mail or
>=20
> network things on your OS hosting Bugzilla or on the used mail server.
>=20
> If your configured settings work using telnet, there surely is
>=20
> something blocking communication for Bugzilla. So really create a
>=20
> complete email using telnet, not just connect to the server.
>=20
>=20
>=20
> http://www.wikihow.com/Send-Email-Using-Telnet
>=20
>=20
>=20
> You may provide all lines with Net::SMTP after updates to one bug and
>=20
> some lines before and after of the former mentioned log as I would
>=20
> expect your error to be mentioned there as well. It's even interesting
>=20
> that some HTML data seems to be send to the mail server...
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

I just went a complete email send using telnet port 25 with smtp authentica=
tion and it went through fine (received email in my gmail). This is frustra=
ting...all settings appear to be good!
I will post all lines with Net::SMTP after updates to one bug next.
Thanks so far for the replies
0
z
10/10/2012 6:15:55 PM
On Wednesday, October 10, 2012 10:34:46 AM UTC-7, Thorsten Sch=F6ning wrote=
:
> Guten Tag z-run,
>=20
> am Mittwoch, 10. Oktober 2012 um 19:05 schrieben Sie:
>=20
>=20
>=20
> > smtpserver: my hosted email server url (I also tried IP address)
>=20
>=20
>=20
> Domain or IP, no URL, meaning whatever you successfully tried on a
>=20
> shell must be configured. Your settings look ok to me, you could check
>=20
> the timestamp of the data/params file to see when the last change was
>=20
> made. There surely has been something changed and it's either mail or
>=20
> network things on your OS hosting Bugzilla or on the used mail server.
>=20
> If your configured settings work using telnet, there surely is
>=20
> something blocking communication for Bugzilla. So really create a
>=20
> complete email using telnet, not just connect to the server.
>=20
>=20
>=20
> http://www.wikihow.com/Send-Email-Using-Telnet
>=20
>=20
>=20
> You may provide all lines with Net::SMTP after updates to one bug and
>=20
> some lines before and after of the former mentioned log as I would
>=20
> expect your error to be mentioned there as well. It's even interesting
>=20
> that some HTML data seems to be send to the mail server...
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

Here is the output of the apache error log, please let me know if you see a=
 clue in there of the problem:

[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] 220 hostedemail.=
com ESMTP Postfix, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:16 2012] [error] [client xx.xxx.220.145] EHLO bugzillaurl=
..com\r, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-hosted.email=
..com, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-PIPELINING, =
referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-SIZE 5242880=
0, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-ETRN, refere=
r: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-STARTTLS, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-AUTH PLAIN L=
OGIN, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-AUTH=3DPLAIN=
 LOGIN, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-ENHANCEDSTAT=
USCODES, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250-8BITMIME, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250 DSN, referer=
: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] AUTH PLAIN bmFoZ=
WxhQGxpbmstYS1tZWRpYS5jb20AbmFoZWxhQGxpbmstYS1tZWRpYS5jb20AU2hhbWkxOTY2\r, =
referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 235 2.7.0 Authen=
tication successful, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] MAIL FROM:<user@=
companyemail.com>\r, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250 2.1.0 Ok, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] RCPT TO:<user@co=
mpanyemail.com>\r, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 250 2.1.5 Ok, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] DATA\r, referer:=
 http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] <<< , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] 354 End data wit=
h <CR><LF>.<CR><LF>, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] From: user@compa=
nyemail.com, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] To: user@company=
email.com, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Subject: [Bug 18=
] New: test_123, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Date: Wed, 10 Oc=
t 2012 18:28:14 +0000, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Reaso=
n: CC, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Type:=
 new, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Watch=
-Reason: CC user@email.com user@email.com, referer: http://bugzillaurl.com/=
show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]  user@email.com =
user@email.com user@email.com, referer: http://bugzillaurl.com/show_bug.cgi=
?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]  user@email.com,=
 referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Produ=
ct: Name_Amber 2.0, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Compo=
nent: Amber 2.0, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Keywo=
rds: , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Sever=
ity: enhancement, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Who: =
user@companymail.com, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Statu=
s: CONFIRMED, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Prior=
ity: ---, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Assig=
ned-To: user@companymail.com, referer: http://bugzillaurl.com/show_bug.cgi?=
id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Targe=
t-Milestone: ---, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-Chang=
ed-Fields: priority bug_id assigned_to short_desc, referer: http://bugzilla=
url.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]  bug_severity cl=
assification op_sys reporter rep_platform bug_status version, referer: http=
://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]  component produ=
ct cc, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Message-ID: <bug=
-18-7@http.bugzillaurl.com/>, referer: http://bugzillaurl.com/show_bug.cgi?=
id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Content-Type: te=
xt/plain; charset=3D"UTF-8", referer: http://bugzillaurl.com/show_bug.cgi?i=
d=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Content-Transfer=
-Encoding: 7bit, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] X-Bugzilla-URL: =
http://bugzillaurl.com/, referer: http://bugzillaurl.com/show_bug.cgi?id=3D=
18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Auto-Submitted: =
auto-generated, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] MIME-Version: 1.=
0, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] , referer: http:=
//bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] http://bugzillau=
rl.com/show_bug.cgi?id=3D18, referer: http://bugzillaurl.com/show_bug.cgi?i=
d=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] , referer: http:=
//bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]           Priori=
ty: ---, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]             Bug =
ID: 18, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]           Assign=
ee: user@companymail.com, referer: http://bugzillaurl.com/show_bug.cgi?id=
=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]            Summa=
ry: test_123, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]           Severi=
ty: enhancement, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64), referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] >>> , referer: h=
ttp://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]     Classificati=
on: Unclassified, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>                 OS: Windows, referer: http://bugzillaurl.com=
/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>           Reporter: user@companymail.com, referer: http://bu=
gzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>           Hardware: PC, referer: http://bugzillaurl.com/show=
_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>             Status: CONFIRMED, referer: http://bugzillaurl.c=
om/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>            Version: unspecified, referer: http://bugzillaurl=
..com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>          Component: Amber 2.0, referer: http://bugzillaurl.c=
om/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>            Product: Name_Amber 2.0, referer: http://bugzilla=
url.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>                 CC: user@companymail.com, referer: http://bu=
gzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>                 CC:, referer: http://bugzillaurl.com/show_bu=
g.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>                 CC:, referer: http://bugzillaurl.com/show_bu=
g.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>>                 CC:, referer: http://bugzillaurl.com/show_bu=
g.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #1 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> update2, referer: http://bugzillaurl.com/show_bug.cgi?id=3D1=
8
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #2 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> update, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #3 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> new test, referer: http://bugzillaurl.com/show_bug.cgi?id=3D=
18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #4 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> new test, referer: http://bugzillaurl.com/show_bug.cgi?id=3D=
18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #5 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> removed emails, referer: http://bugzillaurl.com/show_bug.cgi=
?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #6 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> new test, referer: http://bugzillaurl.com/show_bug.cgi?id=3D=
18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #7 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> test 3, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> --- Comment #8 from User Name <user@companymail.com> ---, re=
ferer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> test4, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> -- , referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> You are receiving this mail because:, referer: http://bugzil=
laurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> You are on the CC list for the bug., referer: http://bugzill=
aurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> You are watching someone on the CC list of the bug., referer=
: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> ., referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)<<< 250 2.0.0 Ok: queued as 50D551238186, referer: http://bugzil=
laurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)>>> QUIT\r, referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
[Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145] Net::SMTP=3DGLOB=
(0x9e7cd64)<<< 221 2.0.0 Bye, referer: http://bugzillaurl.com/show_bug.cgi?=
id=3D18

0
z
10/11/2012 5:04:39 AM
Guten Tag z-run,
am Donnerstag, 11. Oktober 2012 um 07:04 schrieben Sie:

> [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
> Net::SMTP=3DGLOB(0x9e7cd64)<<< 250 2.0.0 Ok: queued as 50D551238186,
> referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
> [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
> Net::SMTP=3DGLOB(0x9e7cd64)>>> QUIT\r, referer:
> http://bugzillaurl.com/show_bug.cgi?id=3D18
> [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
> Net::SMTP=3DGLOB(0x9e7cd64)<<< 221 2.0.0 Bye, referer:
> http://bugzillaurl.com/show_bug.cgi?id=3D18

And during this bug update you got an error message in the web UI? I
can't see any problem, you should have received the mail. Maybe your
mail provider had temporary problems which resulted in the errors for
some users?

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/11/2012 11:54:47 AM
On Thursday, October 11, 2012 4:55:02 AM UTC-7, Thorsten Sch=F6ning wrote:
> Guten Tag z-run,
>=20
> am Donnerstag, 11. Oktober 2012 um 07:04 schrieben Sie:
>=20
>=20
>=20
> > [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
>=20
> > Net::SMTP=3DGLOB(0x9e7cd64)<<< 250 2.0.0 Ok: queued as 50D551238186,
>=20
> > referer: http://bugzillaurl.com/show_bug.cgi?id=3D18
>=20
> > [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
>=20
> > Net::SMTP=3DGLOB(0x9e7cd64)>>> QUIT\r, referer:
>=20
> > http://bugzillaurl.com/show_bug.cgi?id=3D18
>=20
> > [Wed Oct 10 18:28:17 2012] [error] [client xx.xxx.220.145]
>=20
> > Net::SMTP=3DGLOB(0x9e7cd64)<<< 221 2.0.0 Bye, referer:
>=20
> > http://bugzillaurl.com/show_bug.cgi?id=3D18
>=20
>=20
>=20
> And during this bug update you got an error message in the web UI? I
>=20
> can't see any problem, you should have received the mail. Maybe your
>=20
> mail provider had temporary problems which resulted in the errors for
>=20
> some users?
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

yes in the UI the user receives the error that Bugzilla suffered an interna=
l error....etc

What does this error mean though? I couldn't really find anything useful on=
line:
[error] [client xx.xxx.220.145]Net::SMTP=3DGLOB(0x9e7cd64)

I asked our email provider to check their logs as well. Its a very intermit=
tent issue, sometime the emails get through...maybe 1 out 15.
Does have anything to do with the number of email addresses in the default =
cc settings? we probably have about 15 email addresses.
I have spent almost 3 days on this things and still cant get to the bottom =
of it!
0
z
10/11/2012 4:10:02 PM
Guten Tag z-run,
am Donnerstag, 11. Oktober 2012 um 18:10 schrieben Sie:

> What does this error mean though? I couldn't really find anything useful =
online:
> [error] [client xx.xxx.220.145]Net::SMTP=3DGLOB(0x9e7cd64)

This is no error at all, just debug output issued by the warn function
of perl which writes to STDERR.

> I asked our email provider to check their logs as well. Its a very
> intermittent issue, sometime the emails get through...maybe 1 out 15.
> Does have anything to do with the number of email addresses in the
> default cc settings? we probably have about 15 email addresses.
> I have spent almost 3 days on this things and still cant get to the botto=
m of it!

It may, just try with a test bug with less CCs etc. Bugzilla seems to
create a uique mail per user, you should see a log of Net::SMTP lines
in the log and find the error somewhere there.

Bugzilla::BugMail::Send

foreach my $user_id (keys %recipients) {

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/11/2012 4:37:02 PM
On Thursday, October 11, 2012 9:37:08 AM UTC-7, Thorsten Sch=F6ning wrote:
> Guten Tag z-run,
>=20
> am Donnerstag, 11. Oktober 2012 um 18:10 schrieben Sie:
>=20
>=20
>=20
> > What does this error mean though? I couldn't really find anything usefu=
l online:
>=20
> > [error] [client xx.xxx.220.145]Net::SMTP=3DGLOB(0x9e7cd64)
>=20
>=20
>=20
> This is no error at all, just debug output issued by the warn function
>=20
> of perl which writes to STDERR.
>=20
>=20
>=20
> > I asked our email provider to check their logs as well. Its a very
>=20
> > intermittent issue, sometime the emails get through...maybe 1 out 15.
>=20
> > Does have anything to do with the number of email addresses in the
>=20
> > default cc settings? we probably have about 15 email addresses.
>=20
> > I have spent almost 3 days on this things and still cant get to the bot=
tom of it!
>=20
>=20
>=20
> It may, just try with a test bug with less CCs etc. Bugzilla seems to
>=20
> create a uique mail per user, you should see a log of Net::SMTP lines
>=20
> in the log and find the error somewhere there.
>=20
>=20
>=20
> Bugzilla::BugMail::Send
>=20
>=20
>=20
> foreach my $user_id (keys %recipients) {
>=20
>=20
>=20
> Mit freundlichen Gr=FC=DFen,
>=20
>=20
>=20
> Thorsten Sch=F6ning
>=20
>=20
>=20
> --=20
>=20
> Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
>=20
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
>=20
>=20
> Telefon.............030-2 1001-310
>=20
> Fax...............05151-  9468- 88
>=20
> Mobil..............0178-8 9468- 04
>=20
>=20
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>=20
> AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

Ok, finally found the problem and it was not related to Bugzilla! Turns out=
 that Amazon AWS (where this server is hosted) block port 25 by default to =
prevent spammers from using AWS. They were supposed to to send me a notific=
ation about this when I created the instance but they never did! I had to r=
equest the block to be removed and once that was done, email started workin=
g. Bugzilla sent out almost 100 emails that were stuck on the server. The f=
act that the I was able to send an email using telent 25 exercise made it d=
ifficult to point the finger at AWS. Lesson learned I guess.

Thanks for trying to help, appreciate it.
0
z
10/12/2012 11:47:21 PM
Guten Tag z-run,
am Samstag, 13. Oktober 2012 um 01:47 schrieben Sie:

> The fact that the I was
> able to send an email using telent 25 exercise made it difficult to
> point the finger at AWS. Lesson learned I guess.

As I guessed, it's always some network problem. ;-) What I don't
understand is your log entries with Net::SMTP which clearly stated
that mails were sent, you even got the QUIT dialogue. Very strange...

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
iso
10/13/2012 6:49:33 AM
On Wednesday, October 10, 2012 at 12:50:44 PM UTC-4, Izz Abdullah wrote:
> To answer your question, by default I thought Bugzilla uses sendmail, but=
 I could be wrong.
>=20
> You want to make sure any authentication tokens are setup in Bugzilla if =
you need to authenticate with your mail server.
>=20
> Izz Abdullah
> Network Administrator
> Hibbett Sporting Goods
> 205.380.7154
> izz.abdullah@hibbett.com
>=20
>=20
> -----Original Message-----
> From: support-bugzilla-bounces+izz.abdullah=3Dhibbett.com@lists.mozilla.o=
rg [mailto:support-bugzilla-bounces+izz.abdullah=3Dhibbett.com@lists.mozill=
a.org] On Behalf Of z-run
> Sent: Wednesday, October 10, 2012 11:41 AM
> To: support-bugzilla@lists.mozilla.org
> Cc: support-bugzilla@lists.mozilla.org
> Subject: Re: There was an error sending mail from 'bugzilla maintainer em=
ail'to 'bugzilla user email': Couldn't connect to email.company.com
>=20
> On Wednesday, October 10, 2012 1:41:28 AM UTC-7, Thorsten Sch=C3=B6ning w=
rote:
> > Guten Tag z-run,
> >=20
> > am Mittwoch, 10. Oktober 2012 um 02:47 schrieben Sie:
> >=20
> >=20
> >=20
> > > There was an error sending mail from 'bugzilla maintainer email' to
> >=20
> > > 'bugzilla user email': Couldn't connect to email.company.com=20
> >=20
> >=20
> >=20
> > Check network connections to your mail server with ping, telnet or
> >=20
> > whatever. Errors like those are always network or mail server problems
> >=20
> > and nothing related to Bugzilla itself. Anyone changed anything
> >=20
> > regarding your mail server or network in your setup.
> >=20
> >=20
> >=20
> > Mit freundlichen Gr=C3=BC=C3=9Fen,
> >=20
> >=20
> >=20
> > Thorsten Sch=C3=B6ning
> >=20
> >=20
> >=20
> > --=20
> >=20
> > Thorsten Sch=C3=B6ning       E-Mail:Thorsten.Schoening@AM-SoFT.de
> >=20
> > AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
> >=20
> >=20
> >=20
> > Telefon.............030-2 1001-310
> >=20
> > Fax...............05151-  9468- 88
> >=20
> > Mobil..............0178-8 9468- 04
> >=20
> >=20
> >=20
> > AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
> >=20
> > AG Hannover HRB 207 694 - Gesch=C3=A4ftsf=C3=BChrer: Andreas Muchow
>=20
> I am able to ping the mail server fine, telnet on port 25 is also ok.
> Which mail service does bugzilla use by default? I have postfix running b=
ut I don't see anything in the queue.
> _______________________________________________
> support-bugzilla mailing list
> support-bugzilla@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-bugzilla
> PLEASE put support-bugzilla@lists.mozilla.org in the To: field when you r=
eply.

-----------------------------------------------
Bugzilla has suffered an internal error. Please save this page and send it =
to sbandarupalli@fieldflex.com with details of what you were doing at the t=
ime this message appeared.

URL: http://al-borj.fieldflex.com/bugzilla/createaccount.cgi?login=3Ddumbu.=
45%40gmail.com&token=3D1517129427-fba8122a0f57791762620a6b2d2c6f94

There was an error sending mail from 'sbandarupalli@fieldflex.com' to 'dumb=
u.45@gmail.com': Couldn't connect to localhost
Traceback:

 at Bugzilla/Mailer.pm line 198.
	Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/Token.pm line 91
	Bugzilla::Token::issue_new_user_account_token(...) called at Bugzilla/User=
..pm line 2013
	Bugzilla::User::check_and_send_account_creation_confirmation(...) called a=
t /var/www/html/bugzilla/createaccount.c=20

-------------------
I am facing the above issue ..Could you please send me the solution for the=
 above. Thanks and Have a Good one !!
0
sbandarupalli
1/28/2018 8:52:34 AM
Guten Tag sbandarupalli@fieldflex.com,
am Sonntag, 28. Januar 2018 um 09:52 schrieben Sie:

> There was an error sending mail from 'sbandarupalli@fieldflex.com'
> to 'dumbu.45@gmail.com': Couldn't connect to localhost
[...]
> I am facing the above issue ..Could you please send me the solution
> for the above. Thanks and Have a Good one !!

The mail you answered on already contained what you need to test:

>> > Check network connections to your mail server with ping, telnet or
>> > whatever. Errors like those are always network or mail server problems
>> > and nothing related to Bugzilla itself. Anyone changed anything
>> > regarding your mail server or network in your setup.

Mit freundlichen Gr=C3=BC=C3=9Fen,

Thorsten Sch=C3=B6ning

--=20
Thorsten Sch=C3=B6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=C3=A4ftsf=C3=BChrer: Andreas Muchow

0
utf
1/28/2018 10:56:59 AM
Reply:

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