How to so setup Bugzilla so when anyone sends email to our Bugzilla server, it'll automatically file a bug in our Bugzilla.

Hi=20

=20

Is there a way to setup Bugzilla so that when anyone sends an bug-email
to Bugzilla server in my company in some kind of format, it will
automatically file a bug for our product in the Bugzilla for the
products in my company?

=20

For example:

If our customers send a bug to our Exchange/Email Server, then our tech
support can filter and if he/she thinks it's a valid bug, he/she can
send an email to our Bugzilla in our company in some kind of format so
that Bugzilla can recognize it and file a bug automatically instead of
having QA to file the bug. So, does anyone know how to configure Buzilla
in this manner? Thank you very much

=20

=20

=20

Thanks,

Kevin Tong

<http://www.bluejungle.com> =20

=20

0
Kevin
5/24/2006 12:45:41 AM
mozilla.support.bugzilla 10095 articles. 0 followers. Post Follow

1 Replies
1000 Views

Similar Articles

[PageSpeed] 7

Kevin Tong wrote:
> For example:
> 
> If our customers send a bug to our Exchange/Email Server, then our tech
> support can filter and if he/she thinks it's a valid bug, he/she can
> send an email to our Bugzilla in our company in some kind of format so
> that Bugzilla can recognize it and file a bug automatically instead of
> having QA to file the bug. So, does anyone know how to configure Buzilla
> in this manner? Thank you very much

Can't you give Bugzilla accounts to your tech support people?

There is an incoming email interface to Bugzilla, along with docs, in
the contrib/ directory of the distribution.

Gerv
0
Gervase
5/24/2006 10:09:28 AM
Reply:

Similar Artilces:

RE: How to so setup Bugzilla so when anyone sends email to our Bugzilla server, it'll automatically file a bug in our Bugzilla.
Well, I am thinking if there's any kind of email template for tech support guys to fill out so that it will facilitate the bug-filing process. Are there docs in contrib/directory of the distribution? Thank you very much =20 =20 =20 Thanks, Kevin Tong =20 -----Original Message----- From: support-bugzilla-bounces@lists.mozilla.org [mailto:support-bugzilla-bounces@lists.mozilla.org] On Behalf Of Gervase Markham Sent: Wednesday, May 24, 2006 3:09 AM To: support-bugzilla@lists.mozilla.org Subject: Re: How to so setup Bugzilla so when anyone sends email to our Bugzilla serve...

Is there a way to setup Bugzilla so that when anyone sends an bug-email to Bugzilla server in my company in some kind of format, it will automatically file a bug for our product in the Bugzilla for th
Hi=20 =20 Is there a way to setup Bugzilla so that when anyone sends an bug-email to Bugzilla server in my company in some kind of format, it will automatically file a bug for our product in the Bugzilla for the products in my company? =20 For example: If our customers send a bug to our Exchange/Email Server, then our tech support can filter and if he/she thinks it's a valid bug, he/she can send an email to our Bugzilla in our company in some kind of format so that Bugzilla can recognize it and file a bug automatically instead of having QA to file the bug. So, does an...

There was an error sending mail from 'bugzilla maintainer email' to 'bugzilla user email': Couldn't connect to email.company.com
hi, when users submit new tickets, they receive the this error: There was an error sending mail from 'bugzilla maintainer email' to 'bugzilla user email': Couldn't connect to email.company.com Traceback: at Bugzilla/Mailer.pm line 190 Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/BugMail.pm line 370 Bugzilla::BugMail::sendMail(...) called at Bugzilla/BugMail.pm line 272 Bugzilla::BugMail::Send(...) called at /srv/www/htdocs/bugzilla/post_bug.cgi line 226 We are running bugzilla version 4.2.1 on Linux using smtp settings with authenticated user ...

Running 'apt-get upgrade' on Virtual Bugzilla Server 3.4 crashed Bugzilla
Hello everyone, While in the process of setting up a mail server I ran =91apt-get upgrade= =92 and now Bugzilla does not work. Running the checksetup.pl script produced no errors. How can I go about fixing this? Thank you, Toni ...

How to apply to a restored Bugzilla database the information which Bugzilla sends by email after each change?
we have a problem: our Bugzilla died. we have: - a two day old bak of Bugzilla virtual machine - all the notification emails which Bugzilla sends after each change can we automatically apply those emails into a restored Bugzilla virtual machine? thanks in advance for any help! On 03/07/09 10:37, Eugene Korolev wrote: > we have a problem: > > our Bugzilla died. > we have: > - a two day old bak of Bugzilla virtual machine > - all the notification emails which Bugzilla sends after each change > > can we automatically apply those emails into a restor...

Bugzilla Red Hat
Hi, Bugzilla Red Hat - Is it a regular Bugzilla version or a customization of Bugzilla version. https://bugzilla.redhat.com/ The version has different UI for Browsing bugs, more graphical GUI. Thanks Guten Tag eldadcohenil@gmail.com, am Dienstag, 31. Dezember 2013 um 17:02 schrieben Sie: > Bugzilla Red Hat - Is it a regular Bugzilla version or a > customization of Bugzilla version. You need to ask RedHat about that. > The version has different UI for Browsing bugs, more graphical GUI. Sounds like it's customized, simply download the official release and...

How to setup bugzilla to recieve the Bug Via E-mail using postfix, and what will be the syntax of email for filing the bug.
> > > I already set up the bugzilla. Now i want to file the bug via email and > what will be the syntax of the bug which is send via email. > > It will be great if you help me > > -- > Prasad S. Wani ...

Bugzilla
Hi, I would like to know if there is a date for the support of Bugzilla 4.0.1. Thanks, -- Jean-Christophe Tiberghien Accenture - Health & Public Service Mob: 06 42 48 92 50 mail: jc.tiberghien@accenture.com ________________________________ Subject to local law, communications with Accenture and its affiliates incl= uding telephone calls and emails (including content), may be monitored by o= ur systems for the purposes of security and the assessment of internal comp= liance with Accenture policy. ___________________________________________________________________________=...

Migration of (non bugzilla) bug data into bugzilla
This is a multi-part message in MIME format. ------=_NextPart_000_0012_01C6202D.E1AAC480 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable I am currently using an alternative (non bugzilla) bug tracker. I am = looking at the option of moving to bugzilla and using this as our = primary bug tracking tool.=20 Does bugzilla have any data migration features? I'm kind of hoping that there is a data import feature that defines a = file format that can be uploaded by a bugzilla process. All that I would = then need to do is to ...

importing bugs from Bugzilla X into Bugzilla Y
Dear All, I have a problem and I don't seem to be able to solve it. I have 2 Bugzilla installations, both 2.22.1 and both on a linux machine (OpenSuse 10.2). On the first server I did an export of a query by clicking in the result page the xml button (==>http://localhost/bugzilla/show_bug.cgi) . That xml file (export.xml) I try to import on the other bugzilla installation (on the other server). I try this either by : a) issuing in the bugzilla directory as root : perl ./importxml.pl export.xml which gives me : "-T" is on the #! line, it must also be used on ...

Email problem after installing a second bugzilla database on one instance of bugzilla windows server 2008
I have installed a second bugzilla database using an original bugzilla installation we have at work. The site is working when you go to the URL, but when I try and login as the administrator I get the following error: Bugzilla has suffered an internal error. Please save this page and send it to <admin@admin.net> with details of what you were doing at the time this message appeared. URL: http://servername/index.cgi There was an error sending mail from 'bugzilla-daemon@' to 'admin@admin.net':Couldn't connect to QUIT Traceback: at Bugzilla/Mailer.pm line...

How can I setup Bugzilla to file/modify bugs by email
Hi. =20 We run Bugzilla 3.4.4 and would like to try out this feature. I would much appreciate any help on how to do this? And any experience with this=2C bad or good. =20 Thanks! =20 Best regards=2C Marina =20 _________________________________________________________________ Hotmail: Trusted email with powerful SPAM protection. https://signup.live.com/signup.aspx?id=3D60969= ...

Bugzilla 4.4.1 installation on Ubuntu
Hi, You don't have permission to access /bugzilla/ on this server message. <Directory /var/www/bugzilla> AddHandler cgi-script .cgi Options +ExecCGI DirectoryIndex index.cgi index.html AllowOverride All </Directory> Folder permission: lrwxrwxrwx 1 root root 20 Nov 20 05:52 Link to bugzilla -> /home/folder/bugzilla Any suggestion ? I tried all kind of stuff I read on the net. Thanks Apache log: [Wed Nov 20 06:47:06 2013] [alert] [client 127.0.0.1] /var/www/bugzilla/.htaccess: Options not allowed here The user/group running the ht...

Bugzilla 3.6.4
I have installed Bugzilla 3.6.4 on Win-Vista with Apache Server and MySQL (this two last once using wamp) When I try to login in Bugzilla, It raised the following error message "You don't have permission to access /bugzilla/index.cgi on this server." Please tell me how can I fix this problem. Thanks and Regards Christian Jurupe Email: christian.jurupe@gmail.com httpd.conf: # # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See <URL:http://httpd.apache.org/doc...

Web resources about - How to so setup Bugzilla so when anyone sends email to our Bugzilla server, it'll automatically file a bug in our Bugzilla. - mozilla.support.bugzilla

Resources last updated: 1/12/2016 6:42:54 AM