cant access localhost bugzila site

hi everybody'
 im new with bugzilla thing, i just installed it on my PC but i cant open the site - localhost/bugzilla, iget an error :
 Server error!

The server encountered an internal error and was unable to complete your request.

Error message: 
couldn't create child process: 720002: index.cgi

i enabled cgi in my apache but still it doesn't work, if somebody have an opinion how to solve this i will be happy to get it as soon as possible.

thanks
0
itamarsalama83
7/13/2017 1:24:02 PM
mozilla.support.bugzilla 9858 articles. 0 followers. Post Follow

9 Replies
106 Views

Similar Articles

[PageSpeed] 13

Guten Tag itamarsalama83@gmail.com,
am Donnerstag, 13. Juli 2017 um 15:24 schrieben Sie:

> Error message:
> couldn't create child process: 720002: index.cgi

You most likely have a mistake in your web server/perl setup, double
check your configuration with what is stated in the docs for your OS.

https://bugzilla.readthedocs.io/en/5.0/installing/apache-windows.html#insta=
lling
https://bugzilla.readthedocs.io/en/5.0/installing/apache.html#apache-with-m=
od-cgi

Especially on Windows take care of the following sentence:

> For this handler to work, you must create a key in the Windows
> registry named HKEY_CLASSES_ROOT\.cgi\Shell\ExecCGI\Command with the
> default value pointing to the full path of perl.exe with a -T
> parameter. For example C:\Perl\bin\perl.exe -T if you use
> ActivePerl, or C:\Strawberry\perl\bin\perl.exe -T if you use
> Strawberry Perl.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
7/13/2017 2:01:31 PM
hi thorsten, your solution was very good but now i get another error, now it's a software error :
Software error:

Can't locate Email/MIME.pm in @INC (@INC contains: . lib C:/xampp/perl/site/lib C:/xampp/perl/vendor/lib C:/xampp/perl/lib) at C:/xampp/perl/lib/parent.pm line 20.
BEGIN failed--compilation aborted at Bugzilla/MIME.pm line 14.
Compilation failed in require at Bugzilla/Mailer.pm line 20.
BEGIN failed--compilation aborted at Bugzilla/Mailer.pm line 20.
Compilation failed in require at Bugzilla/Auth.pm line 22.
BEGIN failed--compilation aborted at Bugzilla/Auth.pm line 22.
Compilation failed in require at Bugzilla.pm line 23.
BEGIN failed--compilation aborted at Bugzilla.pm line 23.
Compilation failed in require at C:/bugzilla-5.0.3/index.cgi line 15.
BEGIN failed--compilation aborted at C:/bugzilla-5.0.3/index.cgi line 15.
For help, please send mail to the webmaster (postmaster@localhost), giving this error message and the time and date of the error. 

thanks for your advise and if you know what's the problem now i'll glad know it as sson as possible
0
itamarsalama83
7/16/2017 7:13:16 AM
Guten Tag itamarsalama83@gmail.com,
am Sonntag, 16. Juli 2017 um 09:13 schrieben Sie:

> Can't locate Email/MIME.pm in @INC (@INC contains: . lib
> C:/xampp/perl/site/lib C:/xampp/perl/vendor/lib C:/xampp/perl/lib)
> at C:/xampp/perl/lib/parent.pm line 20.

This message is pretty clear, you're a missing the mention package and
need to install it. Check the output of checksetup.pl, it's telling
you what is missing. If this lib is not mentioned there, it's some
dependency of some other lib and you need to install it manually
however you install packages in your Perl. that entirely depends on
your distribution of Perl and is most likely PPM for ActiveState or
CPAN or might be something completely else. Check the docs of your
Perl distribution how to install additionally packages.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
7/16/2017 9:17:51 AM
hi again thorsten...
 i checked it and the lib isn't mentioned there, but i don't know how to install the lib and which lib i supposed to install, little help will be necessary, thanks again
it works by ppm in my side  
0
itamar_s
7/16/2017 10:54:38 AM
On Sun, 2017-07-16 at 03:54 -0700, itamar_s@securepush.com wrote:
>  i checked it and the lib isn't mentioned there, but i don't know how
> to install the lib 

As Thorsten already wrote, "Check the docs of your Perl distribution
how to install additionally packages." 
Assuming you already did that, please point out which specific
sentences in which docs are unclear, so we could help.

> and which lib i supposed to install

It's "Email::MIME", as the error is about Email/MIME.pm.

andre
-- 
Andre Klapper  |  ak-47@gmx.net
http://blogs.gnome.org/aklapper/
0
Andre
7/16/2017 2:21:30 PM
> It's "Email::MIME", as the error is about Email/MIME.pm.
> 
> andre
> -- 
> Andre Klapper  |  ak-47@gmx.net
> http://blogs.gnome.org/aklapper/

 i installed all email:mime packages available and even cpan says my email:mime is up to date but still i get the same software error.
what can it be else?
0
itamar_s
7/17/2017 8:09:15 AM
Guten Tag itamar_s@securepush.com,
am Montag, 17. Juli 2017 um 10:09 schrieben Sie:

>  i installed all email:mime packages available and even cpan says
> my email:mime is up to date but still i get the same software error.
> what can it be else?

The original error message tells you in which dirs the package is
expected, so start with checking if it is in any expected dirs. If
it's not, check the docs of your XAMPP how to install additional Perl
packages properly or consider not using XAMPP at all, but individual
software.

> Can't locate Email/MIME.pm in @INC (@INC contains: . lib
> C:/xampp/perl/site/lib C:/xampp/perl/vendor/lib C:/xampp/perl/lib)
> at C:/xampp/perl/lib/parent.pm line 20.

Additionally, Bugzilla itself provides an installation mode
for private packages using install-module.pl, actually based on CPAN.
So it only covers the dependencies you already covered when using
CPAN, but it might solve the problem that Bugzilla/Perl can't find
your libs, because the "lib" path is the one Bugzilla adds on its own
and install it's packages into. that might work around XAMPP
limitations or whatever.

And as always on Windows: If you want to know what's going on in
software accessing files, have a look at Process Monitor, which is
great tool to debug such kinds of problems.

https://technet.microsoft.com/de-de/sysinternals/processmonitor.aspx

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
7/17/2017 8:34:38 AM
okay, i succeed to install the files in the libs but now i get another error

Email::Simple defines neither package nor VERSION--version check failed at C:/xampp/perl/site/lib/Email/MIME.pm line 7.

help please, and thanks
0
itamar_s
7/18/2017 6:49:41 AM
Guten Tag itamar_s@securepush.com,
am Dienstag, 18. Juli 2017 um 08:49 schrieben Sie:

> Email::Simple defines neither package nor VERSION--version check
> failed at C:/xampp/perl/site/lib/Email/MIME.pm line 7.

The packages you have installed are most likely incompatible,
Email::MIME expects a concrete version of Email::Simple to be
available and that is not the case. One example:

> use Email::Simple 2.206; # header_raw

http://cpansearch.perl.org/src/RJBS/Email-MIME-1.940/lib/Email/MIME.pm

> $Email::Simple::VERSION =3D '2.213';

http://cpansearch.perl.org/src/RJBS/Email-Simple-2.213/lib/Email/Simple.pm

So look at your files and check the lines. Additionally it might be
that dependencies of Email::Simple are still missing and that package
can't be compiled or such.

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
7/18/2017 7:11:19 AM
Reply: