504 Gateway Timeout Error

Hi all,

I have Bugzilla installed on WAMP.  I have noticed that when submitting a n=
ew bug, usually with an attachment, that the system hangs for around 30 sec=
onds to a minute and then results in a "504 Gateway Timeout" error.  The bu=
g is submitted into the database and the emails are sent to the respective =
users.

Just wondered if anyone could advise me how to overcome this, e.g. if we ne=
ed to increase a timeout limit within the system (not sure where this is)?

Any advice would be appreciated.

Regards

Matt
0
Matt
7/11/2019 11:59:00 AM
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Guten Tag Matt Willetts,
am Donnerstag, 11. Juli 2019 um 13:59 schrieben Sie:

> Just wondered if anyone could advise me how to overcome this, e.g.
> if we need to increase a timeout limit within the system (not sure where =
this is)?

Sounds like you have a real problem somewhere, either in terms of
performance compared to what you do with your Bugzilla or, more
likely in my opinion, at the network level. While you are running
Bugzilla without mod_perl most likely, so things are pretty slow in
general, especially on Windows, you shouldn't runt into that large
timeouts.

If I was you I would start debugging at sending mails, simply
configure those to a local test file in Bugzilla and see if it improve
things.

https://bugzilla.readthedocs.io/en/5.0/administering/parameters.html#email

Additionally double-check your configs for the database, if pings are
fast, if host resolve properly and fast using DNS and stuff like that.
You might consider using mod_perl as well, but those shouldn't be the
source of your problems, so I suggest keeping it for later
improvements when things work as expected.

https://www.apachelounge.com/viewtopic.php?p=3D35801
http://home.apache.org/~stevehay/?C=3DM;O=3DD

Mit freundlichen Gr=FC=DFen,

Thorsten Sch=F6ning

--=20
Thorsten Sch=F6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Gesch=E4ftsf=FChrer: Andreas Muchow

0
windows
7/11/2019 1:40:57 PM
Thanks Thorsten, much appreciated.  I will do what you suggested and will p=
ost back soon.

Cheers :)

Matt

On Thursday, 11 July 2019 14:41:09 UTC+1, Thorsten Sch=C3=B6ning  wrote:
> Guten Tag Matt Willetts,
> am Donnerstag, 11. Juli 2019 um 13:59 schrieben Sie:
>=20
> > Just wondered if anyone could advise me how to overcome this, e.g.
> > if we need to increase a timeout limit within the system (not sure wher=
e this is)?
>=20
> Sounds like you have a real problem somewhere, either in terms of
> performance compared to what you do with your Bugzilla or, more
> likely in my opinion, at the network level. While you are running
> Bugzilla without mod_perl most likely, so things are pretty slow in
> general, especially on Windows, you shouldn't runt into that large
> timeouts.
>=20
> If I was you I would start debugging at sending mails, simply
> configure those to a local test file in Bugzilla and see if it improve
> things.
>=20
> https://bugzilla.readthedocs.io/en/5.0/administering/parameters.html#emai=
l
>=20
> Additionally double-check your configs for the database, if pings are
> fast, if host resolve properly and fast using DNS and stuff like that.
> You might consider using mod_perl as well, but those shouldn't be the
> source of your problems, so I suggest keeping it for later
> improvements when things work as expected.
>=20
> https://www.apachelounge.com/viewtopic.php?p=3D35801
> http://home.apache.org/~stevehay/?C=3DM;O=3DD
>=20
> Mit freundlichen Gr=C3=BC=C3=9Fen,
>=20
> Thorsten Sch=C3=B6ning
>=20
> --=20
> Thorsten Sch=C3=B6ning       E-Mail: Thorsten.Schoening@AM-SoFT.de
> AM-SoFT IT-Systeme      http://www.AM-SoFT.de/
>=20
> Telefon...........05151-  9468- 55
> Fax...............05151-  9468- 88
> Mobil..............0178-8 9468- 04
>=20
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
> AG Hannover HRB 207 694 - Gesch=C3=A4ftsf=C3=BChrer: Andreas Muchow

0
Matt
7/11/2019 3:24:54 PM
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