Error adding new user as admin user of hosted domain

Hope someone can help,

I get this error whenever I try to login as an admin user of a hosted domain and try to create a new user.

Error: Failed to get the registry value specified. Machine:'.', Rootkey:'HKEY_LOCAL_MACHINE', Subkey:'SOFTWARE\Microsoft\Provisioning\CustomerPlansDb', Item:'Customer Database'./Access is denied./GetRegValue

Security on the registry key in the eror message on MPSSQL server shows MPFServiceAccounts having Read permissionas and MPFAdmins having Full Control.

Thanks in Advance.

2/3/2006 5:58:38 AM 1262 articles. 0 followers. Follow

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On your MPS server, run Provisioning Manager and look in the Managed Helpers namespace. I've seen this error before when the GetPlanDBConnString_ procedure is not set to execute as your MPSPrivAcct-XXXXX account.

If you find it isn't set, also check the other two procedures in that namespace that also need to execute as the MPSPrivAcct (which are ExecPlanSQL_ and TryGUIDToLDAP_).


Dave Brannan,


Dave Brannan,
2/3/2006 10:34:10 AM

I should have specified that we're using Consolidated HMC 3.5.  And domain admins can change user passwords and add users with no difficulties.

I'm not sure how to find the Managed Helpers namespace, it doesn't show up in the Provisioning Deployment Tool, or if it is applicable in the HMC 3.5 environment.

2/3/2006 4:40:10 PM


Its still applicable to HMC 3.5.  On the MPS server, you don't want to look at the Deployment Tool but the Provisioning Manager (Start - All Programs - Microsoft Provisioning Server - Provisioning Manager).  Click on Managed Helpers in the left hand pane, and then check the GetPlanDBConnString_  It sounds like it is isn't set to execute as your Priv account.


Dave Brannan,

Dave Brannan,
2/4/2006 6:11:12 PM



Actually all three helpers are set to run as the MPSPrivAcct-XXXXX.  Any other ideas?


Thanks for the help, BTW.




2/4/2006 10:09:23 PM

There is a procedure in the Managed Helpers namespace that reads this key and needs a particular security configuration. Normally this should be set by installation. I recommend the following:


  1. Launch the deployment tool as a member of domain admins on your MPS server.
  2. Expand the Hosting Platform node
  3. Expand the Initialize Default Services node
  4. Right-click the Initialize Namespace Security item and choose Execute -> Initialize Namespace Security
  5. Click Start Deployment button
  6. Vlad Mott


2/9/2006 8:24:05 PM

Thanks for replying, I re-ran the Initialize Namespace Security and rebooted the servers (DC's, Exchange and MPS.  I then created a new organization with a new admin user - same problem - I've even waited an hour and tried again - same problem.

Funny thing is, the other user I was having the problem with previously can now change passwords and add users.  Perhaps the server reboots 'fixed' something.  I will reboot the servers again and see if the new user can make admin changes in the MPS control panel as well.

2/10/2006 8:34:16 AM

Actually re-initializing the namespace security seems to have solved the problem - I was using the change password functionality of the MPS control panel to test whether or not it worked but was running into the domain password policy minimum password age = 1 day - which kept me from changing the admin users own password.


Thanks for the help!

2/11/2006 9:00:11 AM

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