Install fail on hosting. Installs up to the line Performing general upgrades.

I successfully managed to install on my dev XP Pro machine but then when I tried to run the install on my hosting provider I found the DB tables, views, sp are created but that is it.

In the install page I get this error.

<!-- Web.Config Configuration File -->

        <customErrors mode="Off"/>

<!-- Web.Config Configuration File -->

        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>

After I close the page and then return to my site I get this page:

DotNetNuke Configuration Error

Domain Name "" Does Not Exist In The Database

DotNetNuke supports multiple portals from a single database/codebase. It accomplishes this by converting the URL of the client browser Request to a valid PortalID in the Portals database table. The following steps describe the process:

1. Web Server Processing
  • When a web server receives a Request from a client browser, it compares the file name extension on the target URL resource to its Application Extension Mappings defined in IIS.
  • Based on the corresponding match, IIS then sends the Request to the defined Executable Path ( aspnet_asapi.dll in the case of ASP.NET Requests ).
  • The aspnet_isapi.dll engine processes the Request in an ordered series of events beginning with Application_BeginRequest.

  • 2. Application_BeginRequest ( Common.Globals.asax.vb )
  • The Request URL is parsed based on the "/" character
  • A Domain Name is constructed using each of the relevant parsed URL segments.


    URL: = Domain Name:
    URL: = Domain Name:
    URL: http://localhost/DotNetNuke/default.aspx = Domain Name: localhost/DotNetNuke
    URL: = Domain Name:
    URL: = Domain Name:

  • Using the Domain Name, the application queries the database ( Portals table - PortalAlias field ) to locate a matching record.

    Note: If there are multiple URLs which correspond to the same portal then the PortalAlias field must contain each valid Domain Name in a comma seperated list.


    URL: http://localhost/DotNetNuke/default.aspx
    URL: http://MACHINENAME/DotNetNuke/default.aspx
    PortalAlias: localhost/DotNetNuke,MACHINENAME/DotNetNuke,
  • Has anyone successfully installed at the hosting provider
    Any ideas?

    Thank you for your help


    3/28/2005 5:00:34 PM 25171 articles. 0 followers. Follow

    15 Replies

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    I had a similar thing happening when I was trying to install on WH4L and then realized the problem was I was giving the ASPNET account permissions when WH4L is running IIS6 so I needed to give the Network Service account permissions on the folder structure. As soon as I did this and tried to install it worked flawlessly.  I don't know if this is your problem or not, but it's something to check.
    UNLESS someone like you cares a whole awful lot, nothing is going to get better. It's not!
    3/28/2005 6:21:48 PM
    When I've seen that type of failure for me in the past it's been a problem with all the files getting ftp'ed correctly. Also want to make sure the permissions are set correctly.
    The first part you see is just telling you that you can modify the web.config to show more complete error info by setting it to off instead of RemoteOnly
    Good Luck.
    3/28/2005 7:06:01 PM


    Thanks for the tip. I called them and they said they are running II6 and are supposed to give me permissions. I will post either way.


    3/28/2005 7:43:46 PM
    No prob. :)  I beat myself up for a couple of days before I figured out the problem I was having. The worst part is I knew about that issue and just kind of spaced it. I felt pretty dumb when I figured it out. LOL  Anyway, I got it up and going and managed to set up a couple of sites including the forums and gallery modules. Now I have to write a custom module or two of my own.
    UNLESS someone like you cares a whole awful lot, nothing is going to get better. It's not!
    3/28/2005 10:20:47 PM
    The actual problem is that you failed to add the domain alias to your DB before uploading, thus DNN cannot find the domain and is unable to handle it. It can only handle the one you were working with in the format of  localhost/dotnetnuke. Add an alias to your app locally: and perform the upload once again.
    Do you know the truth when you hear it?
    3/29/2005 12:36:08 AM


    I think the_lorax has a solution to get this up and running quickly.  I would love to know if this works for you.  If you are letting DNN create your database on M6, I don't think the solution that hooliganes posted is your ticket. 


    3/29/2005 5:42:00 AM
     MrFortFun wrote:

    ...I don't think the solution that hooliganes posted is your ticket. 

    When you create your site inside wwwroot, correct permissions are inherited so Network Service has modify permissions for your DNN folder. If your folder is installed elsewhere, then you need to assign those permissions manually.

    From stanomate quoted error, I posted the most probable cause. However, my intention is not to prove myself right. Please post how you solved this, so we can inform the Core Team to provide a different error when this happens. You see if the problem is permissions ypu should not receive this message.

    Do you know the truth when you hear it?
    3/29/2005 2:04:54 PM

    Like I said above, I'm not sure this is your problem. The reason I said to check the permissions for the Network Service account is I was seeing the same error. I would get a permissions error when doing the install. The error message would tell me the ASP.NET account didn't have permissions to some file. Then if I hit the site again, I would get the "cannot find your domain in the DB" error because the install was being botched and that part of the setup never happened. My portal DB entries were never being created even though the tables and stored procs were all being created. What I would suggest is making sure you have permissions set up correctly and then if possible clear out your DB and try the install again. Once I had my permissions set up for the Network Service account and cleared out the DB, the install ran flawlessly.

    UNLESS someone like you cares a whole awful lot, nothing is going to get better. It's not!
    3/29/2005 3:26:52 PM
    After a bit of research, I found that this error says that DNN has tried to parse the name of the URL against the info of the DB, so it does connect to the DB. There's nothing that needs read/write permissions in this procedure so I stick to my suggestion and I specifically ask stanoman, did you add the URL to your DNN before you did the upload? Please do post back and let us know.
    Do you know the truth when you hear it?
    3/29/2005 4:55:01 PM
    My point was that the installation procedure should create that entry in the DB for you but if your permissions aren't set correctly, the installation script dies before it gets to the point where it is creating that record in the DB. The permissions issue is only related to the "website not found in the DB" problem in the sense that the install script crashes before the code creating that entry is executed. I never had to manually create an entry in the DB to get my site up and going. I saw the exact same message he's getting when I didn't have my permissions right and tried to reload the site after my installation crashed. Once again though, I'll state that I'm not saying this is undoubtedly his problem but simply something to check. :)
    UNLESS someone like you cares a whole awful lot, nothing is going to get better. It's not!
    3/29/2005 5:11:02 PM

    Thank you community for so many responses. I am interested in the install of DNN on my hosting provider and not the upload from my dev environment. I may need a little direction from hooligannes97 on what settings and where to set these setting upon install to test his theory. I have read the install doc and set my web.config but I do not see an area to set the portal alias name. When I look at the ftp structure directory it reads: /MYUNSERNAME/ Given that information I went into the DB PortalAlias and entered many different configurations. Examples: /MYUNSERNAME/ | | | . Each time I cleared the version table then hit my site to start the install with the same problem, DNN displays the first error in previous post then upon visiting the site again I get the second error. MrFortFun also host at and we are both trying to resolve this problem. I still am leaning towards the permission issue.


    3/29/2005 5:40:14 PM

    What you have posted above about "custom errors" isn't really the error. It's what is displayed because you had an error occur during installation.

    Try editing your web.config and replacing the line: (this is the default setting)

    <customErrors mode="RemoteOnly" />


    <customErrors mode="Off" />

    This should allow you to see the error remotely (it may also be a security hole, I'm not exactly sure) Once you change that setting, if possible, clear out your DB completely and try the install again. This will at least allow you to see what error you're really getting during install.

    Note: I couldn't see the actual error code displaying on the screen without highlighting it with the mouse. It was black text on a black background. Run the install again and then highlight the install history to see if there are errors.

    UNLESS someone like you cares a whole awful lot, nothing is going to get better. It's not!
    3/29/2005 9:08:37 PM
    I have had this error on a couple of occassions on dev servers I was
    installing to. I looked at the error at first and also thought I could
    just add the info to the database and I'd be all set. 

    Fact is the install went bad and you need to start over again. I wiped out everything and pushed the files again, set the permissions, edited the web.comfig for the connection string & object qualifier and off I went.

    While I'm at it I might mention Crystal Tech ( has a developers plan for 2.95 a month.

    Good Luck!

    3/30/2005 12:39:58 AM


    I was put on the back burner at The FIX WAS A NEW ISP.

    No problems here. If ever figures out the permission thing then I will let you all know. I still have a few site there that I might make DNN.

    Thanks for the info guys.


    4/2/2005 11:58:48 PM
    I use M6.NET as well and I was wondering how you like them.  I have a few bones with those guys Angry [:@] but the problem is I do not know where to go to get the same types of packages from other ISPs.

    4/4/2005 1:30:01 AM

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