Merge your Live Chat system with your CRM and/or Help Desk system

SigmaLive 1.2 (released 7.16.2006) integrates into SigmaPro Draconis 5.0.  Now you can turn your sales and support live chat sessions into new sales leads or support requests in SigmaPro Draconis 5.0 with the click of a button from the SigmaLive Agent Windows application.  You can also have all off-line messages to your SigmaLive live chat system posted to your SigmaPro projects as well as emailed to you.

With SigmaLive 1.2 and SigmaPro 5.0 you have a full CRM and Support system integreated with each other and DotNetNuke.

  • The new SigmaLive Windows client allows you to quickly post a chat session to a SigmPro project.  Since SigmaLive already integrates directly into DotNetNuke (SigmaLive is the ONLY Live Chat system that integrates directly into DotNetNuke), all you need is SigmaPro Draconis to submit customer chat sessions, new sales leads, support requests, etc. directly into SigmaPro.  Since SigmaLive submits to SigmaPro directly, all of your configurations for email templates and notification settings are utilized from SigmaLive.
  • If your agents are offline, SigmaLive will give your visitors the chance to send you a message that is delivered to you via email.  With version 1.2, you can also have these messages posted to a SigmaPro Draconis project to track new sales leads and support requests by customer.  You no longer loose the offline message history.
  • A new and improved SigmaPro Web Service (version 5.0) has also been released.  This new version makes it easy to submit new items to SigmaPro from any application (Windows, PDA, DNN, etc)

New H2O forms that integrate into SigmaLive and SigmaPro are also being created and will be published in the Repository on www.OnyakTech.com.  If there is something specific you would like to see... post it here.


Chris Onyak




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7/16/2006 11:28:40 PM
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